TY - GEN
T1 - World State of Quality
T2 - 5th International Conference on Quality Engineering and Management: A Better World with Quality! Quality in the Digital Transformation, ICQEM 2022
AU - Vilarinho, Hermilio
AU - Cubo, Catarina
AU - Sampaio, Paulo
AU - Saraiva, Pedro
AU - Reis, Marco
AU - Nóvoa, Henriqueta
AU - Camanho, Ana S.
N1 - Vilarinho, H., Cubo, C., Sampaio, P., Saraiva, P., Reis, M., Nóvoa, H., & Camanho, A. S. (2022). World State of Quality: a frontier approach to benchmark the performance of countries worldwide. In ICQEM 2022 - 5th International Conference on Quality Engineering and Management: A Better World with Quality! Quality in the Digital Transformation (pp. 263-290). (International Conference on Quality Engineering and Management). CIEd /Universidade do Minho. ---
The authors acknowledge the financial support provided by FCT-Fundação para a Ciência e a Tecnologia (Portuguese National Funding Agency for Science, Research and Technology) through PhD research grants 2021.05244.BD and SFRH/BD/131285/2017. This work has been supported by FCT – Fundação para a Ciência e Tecnologia within the R&D Units
PY - 2022
Y1 - 2022
N2 - Purpose - The World State of Quality (WSQ) Project aims to evaluate, analyse, rank and categorise countries according to their performance in quality as a multidimensional concept. The Project involves the computation of an overall score for each country, obtained as a weighted average of ranking positions of 16 metrics, with weights determined by a panel of experts. Methodology-This work proposes an alternative strategy for that procedure, using a Benefit-of-the-Doubt (BoD) Composite Indicator approach under the framework of Data Envelopment Analysis (DEA). This strategy avoids the need of using subjective weights and normalising data by rank positions, using a more objective procedure to obtain the countries’ ranking. A new overall score of the World State of Quality is proposed, which allows the categorisation of countries’ performance. The novel insights resulting from the use of this methodology are discussed, including the identification of strengths and weaknesses of the various countries, and the peers that can be used for facilitating continuous improvements policies. Findings - The results show that the BoD approach and the original method used by the WSQ Project present comparable results. Countries’ strengths and weaknesses and their suitable peers and targets for benchmarking are presented with illustrative examples. Originality/value – A novel frontier approach for countries’ benchmarking regarding their performance in quality is proposed, incorporating new insights into the current method.
AB - Purpose - The World State of Quality (WSQ) Project aims to evaluate, analyse, rank and categorise countries according to their performance in quality as a multidimensional concept. The Project involves the computation of an overall score for each country, obtained as a weighted average of ranking positions of 16 metrics, with weights determined by a panel of experts. Methodology-This work proposes an alternative strategy for that procedure, using a Benefit-of-the-Doubt (BoD) Composite Indicator approach under the framework of Data Envelopment Analysis (DEA). This strategy avoids the need of using subjective weights and normalising data by rank positions, using a more objective procedure to obtain the countries’ ranking. A new overall score of the World State of Quality is proposed, which allows the categorisation of countries’ performance. The novel insights resulting from the use of this methodology are discussed, including the identification of strengths and weaknesses of the various countries, and the peers that can be used for facilitating continuous improvements policies. Findings - The results show that the BoD approach and the original method used by the WSQ Project present comparable results. Countries’ strengths and weaknesses and their suitable peers and targets for benchmarking are presented with illustrative examples. Originality/value – A novel frontier approach for countries’ benchmarking regarding their performance in quality is proposed, incorporating new insights into the current method.
KW - benchmarking
KW - Benefit-of-the-Doubt
KW - composite indicator
KW - macroquality
UR - http://www.scopus.com/inward/record.url?scp=85137015481&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85137015481
T3 - International Conference on Quality Engineering and Management
SP - 263
EP - 290
BT - ICQEM 2022 - 5th International Conference on Quality Engineering and Management
PB - CIEd /Universidade do Minho
Y2 - 14 July 2022 through 15 July 2022
ER -