World State of Quality: a frontier approach to benchmark the performance of countries worldwide

Hermilio Vilarinho, Catarina Cubo, Paulo Sampaio, Pedro Saraiva, Marco Reis, Henriqueta Nóvoa, Ana S. Camanho

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

Purpose - The World State of Quality (WSQ) Project aims to evaluate, analyse, rank and categorise countries according to their performance in quality as a multidimensional concept. The Project involves the computation of an overall score for each country, obtained as a weighted average of ranking positions of 16 metrics, with weights determined by a panel of experts. Methodology-This work proposes an alternative strategy for that procedure, using a Benefit-of-the-Doubt (BoD) Composite Indicator approach under the framework of Data Envelopment Analysis (DEA). This strategy avoids the need of using subjective weights and normalising data by rank positions, using a more objective procedure to obtain the countries’ ranking. A new overall score of the World State of Quality is proposed, which allows the categorisation of countries’ performance. The novel insights resulting from the use of this methodology are discussed, including the identification of strengths and weaknesses of the various countries, and the peers that can be used for facilitating continuous improvements policies. Findings - The results show that the BoD approach and the original method used by the WSQ Project present comparable results. Countries’ strengths and weaknesses and their suitable peers and targets for benchmarking are presented with illustrative examples. Originality/value – A novel frontier approach for countries’ benchmarking regarding their performance in quality is proposed, incorporating new insights into the current method.

Original languageEnglish
Title of host publicationICQEM 2022 - 5th International Conference on Quality Engineering and Management
Subtitle of host publicationA Better World with Quality! Quality in the Digital Transformation
PublisherCIEd /Universidade do Minho
Pages263-290
Number of pages28
ISBN (Electronic)9789895491117
Publication statusPublished - 2022
Event5th International Conference on Quality Engineering and Management: A Better World with Quality! Quality in the Digital Transformation, ICQEM 2022 - Braga, Portugal
Duration: 14 Jul 202215 Jul 2022

Publication series

NameInternational Conference on Quality Engineering and Management
ISSN (Electronic)2184-3481

Conference

Conference5th International Conference on Quality Engineering and Management: A Better World with Quality! Quality in the Digital Transformation, ICQEM 2022
Country/TerritoryPortugal
CityBraga
Period14/07/2215/07/22

Keywords

  • benchmarking
  • Benefit-of-the-Doubt
  • composite indicator
  • macroquality

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