Verifying BPMN understandability with novice business managers

Vanessa Mendoza, Denis Silva Da Silveira, Maria Luiza Albuquerque, João Araújo

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Engineers1, artists and craftsmen have long-established models to try out projects before running them. This makes the ideas and solutions proposed in the models clear enough to be perceived or understood. Similarly, the use of business process models can contribute to the specification of software requirements, facilitating the understanding and communication of the business from the point of view of software designers, as well as the managers. However, there is little research that examines whether BPMN business process models are more effective in their understanding than other representations, such as textual descriptions. This paper presents a research carried out with people from the management field, some who are familiar with and some who do not know BPMN, to verify if there are significant differences in terms of understanding the BPMN models in comparison to a textual representation. The results show that the lack of understanding of the BPMN models can reflect in a loss of communication between the managers, the ones who understand the business, and the developers, professionals of the area of computer science who consolidate the processes in software requirements.

Original languageEnglish
Title of host publicationProceedings of the 33rd Annual ACM Symposium on Applied Computing, SAC 2018
PublisherAssociation for Computing Machinery
Pages94-101
Number of pages8
ISBN (Electronic)9781450351911
DOIs
Publication statusPublished - 9 Apr 2018
Event33rd Annual ACM Symposium on Applied Computing, SAC 2018 - Pau, France
Duration: 9 Apr 201813 Apr 2018

Conference

Conference33rd Annual ACM Symposium on Applied Computing, SAC 2018
CountryFrance
CityPau
Period9/04/1813/04/18

Keywords

  • Business process
  • Business process modeling
  • Understandability

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  • Cite this

    Mendoza, V., Da Silveira, D. S., Albuquerque, M. L., & Araújo, J. (2018). Verifying BPMN understandability with novice business managers. In Proceedings of the 33rd Annual ACM Symposium on Applied Computing, SAC 2018 (pp. 94-101). Association for Computing Machinery. https://doi.org/10.1145/3167132.3167139