TY - JOUR
T1 - Using resource-based view theory to assess the value of ERP commercial-packages in SMEs
AU - Ruivo, Pedro
AU - Neto, Miguel de Castro
AU - Oliveira, Tiago
N1 - Ruivo, P., Neto, M. D. C., & Oliveira, T. (2015). Using resource-based view theory to assess the value of ERP commercial-packages in SMEs. Computers in Industry, 73, 105-116. https://doi.org/10.1016/j.compind.2015.06.001
PY - 2015/10/1
Y1 - 2015/10/1
N2 - This study explores the enterprise resource planning (ERP) variations in value on small and medium enterprises (SMEs) across four commercial-packages (Microsoft NAV, SAP All-in-one, ORACLE JDE, and SAGE X3). Grounded on the resource-based view (RBV) theory of the firm, we assess a research model linking three determinants; ERP use, collaboration, and analytics to explain the ERP value in three effects (individual productivity, management control, and customer satisfaction). Using a survey data set of 883 firms across European SMEs we test the theoretical model through structural equation modelling. This study provides empirical evidence on how European SMEs find value from the top four commercial-packaged ERPs. Whereas for Dynamics and ORACLE the most important factor is analytics system capability, for SAP and SAGE it is greater collaboration system capability. Furthermore, for SAP and ORACLE greater ERP use is perceived as an important factor, but not for Dynamics and SAGE. In addition, the study finds that both collaboration and analytics capabilities are the greatest differentiators to ERP value, which is consistent with the RBV. The finding provide guidance to business implementation strategies and to software development. The limitations and future work of the study are noted.
AB - This study explores the enterprise resource planning (ERP) variations in value on small and medium enterprises (SMEs) across four commercial-packages (Microsoft NAV, SAP All-in-one, ORACLE JDE, and SAGE X3). Grounded on the resource-based view (RBV) theory of the firm, we assess a research model linking three determinants; ERP use, collaboration, and analytics to explain the ERP value in three effects (individual productivity, management control, and customer satisfaction). Using a survey data set of 883 firms across European SMEs we test the theoretical model through structural equation modelling. This study provides empirical evidence on how European SMEs find value from the top four commercial-packaged ERPs. Whereas for Dynamics and ORACLE the most important factor is analytics system capability, for SAP and SAGE it is greater collaboration system capability. Furthermore, for SAP and ORACLE greater ERP use is perceived as an important factor, but not for Dynamics and SAGE. In addition, the study finds that both collaboration and analytics capabilities are the greatest differentiators to ERP value, which is consistent with the RBV. The finding provide guidance to business implementation strategies and to software development. The limitations and future work of the study are noted.
KW - Commercial-package
KW - ERP
KW - ERP value
KW - Resource-based view
KW - SME
UR - http://www.scopus.com/inward/record.url?scp=84941945769&partnerID=8YFLogxK
U2 - 10.1016/j.compind.2015.06.001
DO - 10.1016/j.compind.2015.06.001
M3 - Article
AN - SCOPUS:84941945769
VL - 73
SP - 105
EP - 116
JO - Computers in Industry
JF - Computers in Industry
SN - 0166-3615
ER -
