Using Design Science Research to develop Online Enhanced Pharmaceutical Care Services

Luis Velez Lapão, João Gregorio, Diogo Mello, Afonso Cavaco, Miguel Mira Da Silva, Christian Lovis

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


The ePharmaCare project aims at assessing the potential of eHealth services for the provision of pharmaceutical services interacting actively with patients. The results presented here focus on the first three steps of Design Science Research Methodology. A mixed methods approach was used with an online survey to collect data on use of information technologies in community pharmacy, followed by an exploratory observational time and business processes study, which use the shadowing method to identify and assess the opportunity to lunch online services. Combining this with the Service Experiment Blueprint and the Dáder method an enhanced pharmaceutical service was designed. Next, an artifact is developed and a prototype is implemented to demonstrate the value of online pharmaceutical services' delivery. This new service could represent a new perspective for pharmaceutical services integration within the health system.

Original languageEnglish
Title of host publicatione-Health - For Continuity of Care - Proceedings of MIE 2014
EditorsLouise Pape-Haugaard, Brigitte Seroussi Brigitte, Osman Saka, Christian Lovis, Arie Hasman, Stig Kjaer Andersen
Publisher{IOS} Press
Number of pages5
ISBN (Electronic)9781614994312
Publication statusPublished - 1 Jan 2014
Event25th European Medical Informatics Conference, MIE 2014 - Istanbul, Turkey
Duration: 31 Aug 20143 Sep 2014

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Conference25th European Medical Informatics Conference, MIE 2014


  • Community pharmacy
  • Design science research methodology
  • eHealth
  • Pharmaceutical care services
  • Service experience blueprint


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