TY - JOUR
T1 - User-generated content (UGC) in tourist attractions and destinations
T2 - systematic literature review and perspectives for management
AU - Chemin, Marcelo
AU - da Silva, Carlos Pereira
AU - de Paul Vikou, Sidney Vincent
N1 - info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04647%2F2020/PT#
info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F04647%2F2020/PT#
UIDB/04647/2020
UIDP/04647/2020
PY - 2025/4
Y1 - 2025/4
N2 - User-generated content (UGC) is one of the tourism industry’s most strategic Big Data sources. This systematic review aims to understand what has been proposed in the scientific literature regarding utilising UGC in managing tourist attractions and destinations. Following a PRISMA protocol, 158 scientific articles (Web of Science, Scopus, EBSCO Host) were reviewed, providing practical implications for the field’s management through the analysis of UGC data. We discovered a growing body of scientific production spread across various fields of knowledge and geographical coverage, conducted in different scenarios and contexts of attractions and destinations. This shows the versatility of the application where we have identified eight central themes, including experience, image, space, perception, satisfaction, narrative, brand, and demand. UGC holds significant potential as a supplementary source in problem identification. Application perspectives encompass five areas of attraction and destination management: visitors, resources, product/ marketing, site, and crises.
AB - User-generated content (UGC) is one of the tourism industry’s most strategic Big Data sources. This systematic review aims to understand what has been proposed in the scientific literature regarding utilising UGC in managing tourist attractions and destinations. Following a PRISMA protocol, 158 scientific articles (Web of Science, Scopus, EBSCO Host) were reviewed, providing practical implications for the field’s management through the analysis of UGC data. We discovered a growing body of scientific production spread across various fields of knowledge and geographical coverage, conducted in different scenarios and contexts of attractions and destinations. This shows the versatility of the application where we have identified eight central themes, including experience, image, space, perception, satisfaction, narrative, brand, and demand. UGC holds significant potential as a supplementary source in problem identification. Application perspectives encompass five areas of attraction and destination management: visitors, resources, product/ marketing, site, and crises.
KW - Big data
KW - Destination management organization (DMO)
KW - PRISMA
KW - Social media
KW - Tourism Management
UR - http://www.scopus.com/inward/record.url?scp=105003568747&partnerID=8YFLogxK
U2 - https://doi.org/10.25145/j.pasos.2025.23.036
DO - https://doi.org/10.25145/j.pasos.2025.23.036
M3 - Article
AN - SCOPUS:105003568747
SN - 2529-959X
VL - 23
SP - 539
EP - 562
JO - PASOS Revista de Turismo y Patrimonio Cultural
JF - PASOS Revista de Turismo y Patrimonio Cultural
IS - 2
ER -