Understanding the internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application

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401 Citations (Scopus)

Abstract

Understanding the main determinants of Internet banking adoption is important for banks and users; our understanding of the role of users' perceived risk in Internet banking adoption is limited. In response, we develop a conceptual model that combines unified theory of acceptance and use of technology (UTAUT) with perceived risk to explain behaviour intention and usage behaviour of Internet banking. To test the conceptual model we collected data from Portugal (249 valid cases). Our results support some relationships of UTAUT, such as performance expectancy, effort expectancy, and social influence, and also the role of risk as a stronger predictor of intention. To explain usage behaviour of Internet banking the most important factor is behavioural intention to use Internet banking.

Original languageEnglish
Pages (from-to)1-13
Number of pages13
JournalInternational Journal Of Information Management
Volume34
Issue number1
DOIs
Publication statusPublished - 1 Feb 2014

Keywords

  • Information technology adoption
  • Internet banking
  • Perceived risk
  • Unified theory of acceptance and use of technology (UTAUT)

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