Understanding the hidden value of business intelligence and analytics (BI&A)

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

11 Citations (Scopus)


Although some studies have examined specific business intelligence & analytics (BI&A) technologies and how they might contribute to create value and improve firm performance, to our knowledge there is no clearly articulated and theoretically grounded model in the literature that holistically explains BI&A technologies. Only limited research has examined the path to value through the impact of knowledgebased dynamics capabilities on the hidden competitive value. Grounded on strategic management theories (dynamic capabilities and knowledge-based view), we present a theoretical model for understanding how and why BI&A applications can create competitive value and improve firm performance through specific knowledge-based dynamic capabilities. Based on this model a number of propositions are postulated. This research contributes to the IT Value literature. We also expect that the continuing progress on research will produce insights for practitioners and researchers regarding the drivers that lead to BI&A value concerning organizational level.

Original languageEnglish
Title of host publication20th Americas Conference on Information Systems (AMCIS 2014)
Subtitle of host publicationSmart Sustainability: The Information Systems Opportunity
Place of PublicationGeorgia
ISBN (Print)978-1-63266-753-3
Publication statusPublished - 1 Jan 2014
Event20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States
Duration: 7 Aug 20149 Aug 2014


Conference20th Americas Conference on Information Systems, AMCIS 2014
Country/TerritoryUnited States
CitySavannah, GA


  • Business intelligence and analytics (BI&A)
  • Competitive advantage
  • Dynamic capabilities
  • IT value
  • Knowledge-based view


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