Understanding the determinants of business intelligence system adoption stages an empirical study of SMEs

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Abstract

Purpose – The purpose of this paper is to provide a better understanding of the determinants of business intelligence system (BIS) adoption stages. It develops and empirically tests a conceptual model for assessing the determinants of BIS diffusion on the evaluation, adoption, and use stages in the context of small and medium enterprises (SMEs). Design/methodology/approach – Drawing on data from 181 SMEs the influence of technological, organizational, and environmental factors on BIS adoption stages were analyzed using the PLS- SEM method. Findings – The paper provides empirical insights about how technological, organizational, and environmental factors affect individual BIS adoption stages. Practical implications – The paper includes implications for managers and solution providers to understand the influence of various determinants to more effectively conclude the adoption process. Originality/value – This study represents important progress in the theoretical understanding of the role of technological, organizational, and environmental factors across the different BIS adoption stages.

Original languageEnglish
Pages (from-to)236-261
Number of pages26
JournalIndustrial Management and Data Systems
Volume118
Issue number1
DOIs
Publication statusPublished - 1 Jan 2018

Keywords

  • Adoption stages
  • Business intelligence systems (BISs)
  • Diffusion of innovations (DOI) theory
  • Information technology/Information systems (IT/IS) adoption
  • Medium enterprises (SMEs)
  • Small
  • Technology-organization-environment (TOE) framework

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