Uncovering the informal organization applying social network analysis in a corporate email system

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Abstract

Today is widely accepted the importance of the unformal organization and of the roles people play trough the relationships they establish outside of the formal organizational structure. In that sense a deeper knowledge of the unformal organization and the roles played by the collaborators can be a valuable management asset. In this context social network analysis is increansingly being seen as an important methodology to perform such assessment and. The purpose of the present study is to identify patterns in the interactions between people in a corporate environment using a specific and limited opportunity to sample real corporate data and apply Social Network Analysis techniques to a corporate email exchange history. Some interesting patterns emerged confirming the initial assumption of divergence between formal and non-formal structures in corporate contexts.

Original languageEnglish
Title of host publicationProceedings of the 6th Iberian Conference on Information Systems and Technologies, CISTI 2011
Publication statusPublished - 2011
Event6th Iberian Conference on Information Systems and Technologies, CISTI 2011 - Chaves, Portugal
Duration: 15 Jun 201118 Jun 2011

Publication series

NameProceedings of the 6th Iberian Conference on Information Systems and Technologies, CISTI 2011

Conference

Conference6th Iberian Conference on Information Systems and Technologies, CISTI 2011
CountryPortugal
CityChaves
Period15/06/1118/06/11

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