A formação e o apoio da gestão no sucesso dos ERP

Translated title of the contribution: Training and management support as determinants of ERP success

Fernando Bento, Carlos J. Costa, Manuela Aparicio

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

ERP (Enterprise Resource Planning) are important software tools that links all functional areas of organizations. The ERP plays an important role in the support at management levels, strategic, tactical and operational, but also in the day-to-day decision making of our organizations. Our model is focuses on the impact of top management support and user ERP training on adoption and success dependent variables of information systems. The results of this study show us how these independents variables can be determinants in the evaluation of ERP success.

Translated title of the contributionTraining and management support as determinants of ERP success
Original languagePortuguese
Title of host publication2019 14th Iberian Conference on Information Systems and Technologies (CISTI)
EditorsRamiro Goncalves, Isabel Pedrosa, Manuel Perez Cota, Alvaro Rocha
PublisherIEEE Computer Society
ISBN (Electronic)9789899843493
DOIs
Publication statusPublished - 1 Jun 2019
Event14th Iberian Conference on Information Systems and Technologies, CISTI 2019 - Coimbra, Portugal
Duration: 19 Jun 201922 Jun 2019

Publication series

NameIberian Conference on Information Systems and Technologies, CISTI
Volume2019-June
ISSN (Print)2166-0727
ISSN (Electronic)2166-0735

Conference

Conference
CountryPortugal
CityCoimbra
Period19/06/1922/06/19

Keywords

  • ERP
  • IS Adoption
  • IT Sucess
  • Success Evaluation Model
  • Technology Accetpace

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