Towards Lean Ground Handling Processes at an Airport

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Globalization of markets and the technological growth promote new business opportunities for companies, but also present major challenges in terms of competitiveness and sustainability. To meet these challenges, companies implement policies of continuous improvement and lean management reducing their waste. The case study presented belongs to a project regards to an airline company that lands at a main airport of a European city. It focuses on the local baggage flow on ground handling processes and aims to make lean its operations. Operational indicators and processes’ waste identification were made on the gemba walk and a Waste Relation Matrix was developed allowing to quantify the relationship of the several types of waste identified on the baggage flow.

Original languageEnglish
Title of host publicationProceedings of the 6th European Lean Educator Conference, ELEC 2019
EditorsMonica Rossi, Matteo Rossini, Sergio Terzi
Place of PublicationCham
Number of pages10
ISBN (Electronic)978-3-030-41429-0
ISBN (Print)978-3-030-41428-3
Publication statusPublished - 2020
Event6th European Lean Educator Conference, ELEC 2019 - Milan, Italy
Duration: 11 Nov 201913 Nov 2019

Publication series

NameLecture Notes in Networks and Systems
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389


Conference6th European Lean Educator Conference, ELEC 2019


  • Gemba walk
  • Ground handling
  • Lean management
  • Waste relationship matrix

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