@inproceedings{4719cb17100a4e92b0c13ad10fe7bd4e,
title = "Towards Lean Ground Handling Processes at an Airport",
abstract = "Globalization of markets and the technological growth promote new business opportunities for companies, but also present major challenges in terms of competitiveness and sustainability. To meet these challenges, companies implement policies of continuous improvement and lean management reducing their waste. The case study presented belongs to a project regards to an airline company that lands at a main airport of a European city. It focuses on the local baggage flow on ground handling processes and aims to make lean its operations. Operational indicators and processes{\textquoteright} waste identification were made on the gemba walk and a Waste Relation Matrix was developed allowing to quantify the relationship of the several types of waste identified on the baggage flow.",
keywords = "Gemba walk, Ground handling, Lean management, Waste relationship matrix",
author = "Barroso, {Ana Paula} and Machado, {Virg{\'i}nia Helena} and Helena Carvalho",
note = "The authors would like to thank the Unidade de Investiga{\c c}{\~a}o e Desenvolvimento em Engenharia Mec{\^a}nica e Industrial for its support (UNIDEMI—UID/EMS/0067/2019).; 6th European Lean Educator Conference, ELEC 2019 ; Conference date: 11-11-2019 Through 13-11-2019",
year = "2020",
doi = "10.1007/978-3-030-41429-0_22",
language = "English",
isbn = "978-3-030-41428-3",
series = "Lecture Notes in Networks and Systems",
publisher = "Springer",
pages = "221--230",
editor = "Monica Rossi and Matteo Rossini and Sergio Terzi",
booktitle = "Proceedings of the 6th European Lean Educator Conference, ELEC 2019",
address = "Netherlands",
}
