Three dimensions of business intelligence systems use behavior

Tanja Grublješič, Jurij Jaklič

Research output: Contribution to journalArticle

7 Citations (Scopus)


In the Business Intelligence Systems (BIS) use context, the well-researched dimension of intensity of use is not broad enough to capture its meaningful use. The authors therefore investigate the whole spectrum of its use that encompasses effective utilization. The post-adoption research of Information System (IS) use is still under-researched; the study therefore brings novel insights to this area. The authors have conceptualized three dimensions of BIS use that capture the intensity of BIS use, the extent of BIS use, and BIS embeddedness. Confirmatory Factor Analysis (CFA) was used to determine convergent and discriminant validities proving construct validities, based on survey data gathered from BIS users in medium and large sized organizations. The results of our study provide sound evidence for apprehending these three constructs as different conceptualizations. This work adds to the literature by emphasizing the role of post-adoptive behavior that can lead to greater and effective utilization in the studied BIS environment, and potentially to a better organizational performance.

Original languageEnglish
Pages (from-to)62-76
Number of pages15
JournalInternational Journal of Enterprise Information Systems
Issue number3
Publication statusPublished - 1 Jul 2014


  • BIS Use
  • Business Intelligence Systems (BIS)
  • Embeddedness of Use
  • Extent of Use
  • Intensity of Use

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