@inproceedings{c955de1452814f22a75146009b132fe3,
title = "The Utilization of Q Charts to Control Service Processes",
author = "Puga-leal, {Rog{\'e}rio Salema Ara{\'u}jo} and Requeijo, {Jos{\'e} Fernando Gomes} and Pereira, {Zulema Paula do Perp{\'e}tuo Socorro Lopes}",
year = "2010",
month = jan,
day = "1",
language = "Unknown",
isbn = "978-972-99847-3-0",
pages = "NA",
booktitle = "Proceedings of the International Annual EurOMA Conference-Managing Operations in Service Economies",
note = "17th International Annual EurOMA Conference-Managing Operations in Service Economies ; Conference date: 01-01-2010",
}