The shift to socio-organizational drivers of business intelligence and analytics acceptance

Tanja Grublješič, Pedro Simoes Coelho, Jurij Jaklič

Research output: Contribution to journalArticlepeer-review

75 Citations (Scopus)


The growing importance of IT in new ways of doing business, bringing with it ever greater empowerment, competencies, and skills of people associated with IT use, reveals that traditional views that individuals decide to accept new or emerging IT mostly based on their effort and performance perceptions or a similar individualistic utilitarian criteria may no longer satisfactorily explain the individual's acceptance behavior. Socio-organizational considerations encompassing normative and behavioral beliefs have so far only been recognized as potential additional predictors of acceptance, moderated, or mediated by certain effects and circumstances, whereas performance perceptions remain the strongest predictor of IS acceptance. The authors' mixed-methods study drives acceptance in the business intelligence and analytics (BI&A) context, comprising literature review, case studies and a survey, which reveals socio-organizational considerations have become more important than individualistic considerations arising from the visibility and recognition of the results of BI&A use in an organization.

Original languageEnglish
Pages (from-to)37-62
Number of pages26
JournalJournal of Organizational and End User Computing
Issue number2
Publication statusPublished - 1 Apr 2019


  • Business Intelligence and Analytics
  • IT/IS Acceptance
  • Result Demonstrability
  • Social Influence
  • Socio-Organizational Drivers


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