The role of business knowledge in improving information quality provided by business intelligence systems

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)


The foremost purpose of implementing business intelligence systems is to increase the level of information quality provided to knowledge workers at various levels of an organization. However, at least at its present level of development business intelligence systems maturity affects information access quality more than content quality, while the biggest problems of providing quality information for knowledge-intensive activities relate to information content quality, not information access quality. The quantitative analysis carried out on data relating to 181 Slovenian medium and large organizations further shows that business knowledge positively moderates the relationship between business intelligence system maturity and information content quality. This has important implications: achieving higher levels of business knowledge for business intelligence initiatives results in narrowing the gap between the quality information provided by business intelligence systems and the information quality needs of knowledge workers when using information.

Original languageEnglish
Title of host publicationENTERprise Information Systems - International Conference, CENTERIS 2010, Proceedings
PublisherSpringer Verlag
Number of pages10
EditionPART 2
ISBN (Print)3642164188, 9783642164187
Publication statusPublished - 1 Jan 2010

Publication series

NameCommunications in Computer and Information Science
NumberPART 2
Volume110 CCIS
ISSN (Print)1865-0929


  • Business intelligence
  • Business intelligence system maturity
  • Business knowledge
  • Content Quality
  • Information Access Quality
  • Information Quality
  • Structural equation modeling


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