TY - JOUR
T1 - The influence of operational excellence on the culture and agility of organizations
T2 - evidence from industry
AU - Carvalho, André M.
AU - Sampaio, Paulo
AU - Rebentisch, Eric
AU - Carvalho, João Álvaro
AU - Saraiva, Pedro
N1 - Carvalho, A. M., Sampaio, P., Rebentisch, E., Carvalho, J. Á., & Saraiva, P. (2021). The influence of operational excellence on the culture and agility of organizations: evidence from industry. International Journal Of Quality And Reliability Management, 38(7), 1520-1549. [Advanced online publication on 8 December 2020].https://doi.org/10.1108/IJQRM-07-2020-0248 ---%ABS2%
PY - 2021/7/16
Y1 - 2021/7/16
N2 - Purpose: This article offers a novel approach that brings together management, engineering and organizational behavior. It focuses on the understanding of organizational dynamics in an era of technological change, upholding the importance of organizational agility and of the cultural paradigm in the management of organizations. Design/methodology/approach: In this work, the authors present the conclusions from a set of studies carried out in organizations operating in technical and technological industries. The authors assessed the capabilities of these organizations in terms of operational excellence maturity and its impact on the organizational culture and organizational agility. Findings: Results show the importance of operational excellence either in developing or expanding organizational agility capabilities while reinforcing the cruciality of an excellence-oriented culture to sustain these efforts over time. Originality/value: Increasingly unstable business environments have led to a growing interest in how to develop and maintain operational excellence in the face of continued and disruptive change. However, this interest has, so far, been advanced with little empirical evidence to support the corresponding predictions. This work offers the first practical evidence that continued focus and optimization of operations, with the right cultural alignment, helps organizations survive and thrive in increasingly volatile, uncertain, complex and ambiguous environments.
AB - Purpose: This article offers a novel approach that brings together management, engineering and organizational behavior. It focuses on the understanding of organizational dynamics in an era of technological change, upholding the importance of organizational agility and of the cultural paradigm in the management of organizations. Design/methodology/approach: In this work, the authors present the conclusions from a set of studies carried out in organizations operating in technical and technological industries. The authors assessed the capabilities of these organizations in terms of operational excellence maturity and its impact on the organizational culture and organizational agility. Findings: Results show the importance of operational excellence either in developing or expanding organizational agility capabilities while reinforcing the cruciality of an excellence-oriented culture to sustain these efforts over time. Originality/value: Increasingly unstable business environments have led to a growing interest in how to develop and maintain operational excellence in the face of continued and disruptive change. However, this interest has, so far, been advanced with little empirical evidence to support the corresponding predictions. This work offers the first practical evidence that continued focus and optimization of operations, with the right cultural alignment, helps organizations survive and thrive in increasingly volatile, uncertain, complex and ambiguous environments.
KW - Operational excellence
KW - Organizational agility
KW - Organizational culture
KW - Quality management
UR - http://www.scopus.com/inward/record.url?scp=85097241666&partnerID=8YFLogxK
UR - http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=Alerting&SrcApp=Alerting&DestApp=WOS_CPL&DestLinkType=FullRecord&UT=WOS:000597929900001
U2 - 10.1108/IJQRM-07-2020-0248
DO - 10.1108/IJQRM-07-2020-0248
M3 - Article
AN - SCOPUS:85097241666
SN - 0265-671X
VL - 38
SP - 1520
EP - 1549
JO - International Journal Of Quality And Reliability Management
JF - International Journal Of Quality And Reliability Management
IS - 7
ER -