@article{15e8d51a4a9d4c11b4de2a1fba3faa7b,
title = "The employee‐customer satisfaction chain in the ECSI model",
keywords = "Customer satisfaction, Career satisfaction, Marketing models",
author = "{Jos{\'e} Vilares}, Manuel and {Sim{\~o}es Coelho}, Pedro",
note = "Jos{\'e} Vilares, M., & Sim{\~o}es Coelho, P. (2003). The employee‐customer satisfaction chain in the ECSI model. European Journal Of Marketing, 37(11/12), 1703-1722. https://doi.org/10.1108/03090560310495429",
year = "2003",
month = dec,
day = "1",
doi = "10.1108/03090560310495429",
language = "English",
volume = "37",
pages = "1703--1722",
journal = "European Journal Of Marketing",
issn = "0309-0566",
publisher = "Emerald Group Publishing Limited",
number = "11/12",
}