The employee‐customer satisfaction chain in the ECSI model

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)1703-1722
JournalEuropean Journal Of Marketing
Volume37
Issue number11/12
DOIs
Publication statusPublished - 1 Dec 2003

Keywords

  • Customer satisfaction
  • Career satisfaction
  • Marketing models

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