The diffusion stages of business intelligence & analytics (BI&A): A systematic mapping study

Business intelligence & analytics (BI&A) has evolved to become a foundational cornerstone of enterprise decision support. Since the way BI&A is implemented and assimilated is quite different among organizations is important to approach BI&A literature by four selected diffusion stages (adoption, implementation, use and impacts of use). The diffusion stages assume a crucial importance to track the BI&A evolution in organizations and justify the investment made. The main focus of this paper is to evidence BI&A research on its several diffusion stages. It provides an updated bibliography of BI&A articles published in the IS journal and conferences during the period of 2000 and 2013. A total of 30 articles from 11 journals and 8 conferences are reviewed. This study contributes to the BI&A research in three ways. This is the first systematic mapping study focused on BI&A diffusion stages. It contributes to see how BI&A stages have been analyzed (theories used, data collection methods, analysis methods and publication source). Finally, it observes that little attention has been given to BI&A post-adoption stages and proposes future research line on this area.