The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming

DI Group Author

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system?s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.
Original languageUnknown
Title of host publicationNONE
PublisherUniv. Évora
Pages69-82
Publication statusPublished - 1 Jan 2009
EventProceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09) -
Duration: 1 Jan 2009 → …

Conference

ConferenceProceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09)
Period1/01/09 → …

Cite this

DI Group Author (2009). The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming. In NONE (pp. 69-82). Univ. Évora.