The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming

DI Group Author

The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming

DI Group Author

DI - Departamento de Informática

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system?s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.

Original language	Unknown
Title of host publication	NONE
Publisher	Univ. Évora
Pages	69-82
Publication status	Published - 1 Jan 2009
Event	Proceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09) - Duration: 1 Jan 2009 → …

Conference

Conference	Proceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09)
Period	1/01/09 → …

Cite this

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title = "The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming",

abstract = "This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system?s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.",

author = "{DI Group Author}",

year = "2009",

month = jan,

day = "1",

language = "Unknown",

pages = "69--82",

booktitle = "NONE",

publisher = "Univ. {\'E}vora",

note = "null ; Conference date: 01-01-2009",

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AB - This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system?s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.

M3 - Conference contribution

SP - 69

EP - 82

BT - NONE

PB - Univ. Évora

Y2 - 1 January 2009

ER -