Abstract
This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system?s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.
| Original language | Unknown |
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| Title of host publication | NONE |
| Publisher | Univ. Évora |
| Pages | 69-82 |
| Publication status | Published - 1 Jan 2009 |
| Event | Proceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09) - Duration: 1 Jan 2009 → … |
Conference
| Conference | Proceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09) |
|---|---|
| Period | 1/01/09 → … |
Cite this
DI Group Author (2009). The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming. In NONE (pp. 69-82). Univ. Évora.