The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming

Cláudio Fernandes; Nuno Lopes; Manuel Monteiro; Salvador Abreu

The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming

Cláudio Fernandes, Nuno Lopes, Manuel Monteiro, Salvador Abreu

CENTRIA – Centro de Inteligência Artificial

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system's architecture, place it in perspective of the existing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.

Original language	English
Title of host publication	Proceedings of INAP 2009
Subtitle of host publication	18th International Conference on Applications of Declarative Programming and Knowledge Management
Editors	Salvador Abreu, Dietmar Seipel
Place of Publication	Évora
Publisher	Universidade de Évora
Pages	69-82
Number of pages	14
Publication status	Published - 2009
Event	18th International Conference on Applications of Declarative Programming and Knowledge Management: INAP'09 - Colégio do Espírito Santo, Évora, Portugal Duration: 5 Nov 2009 → 7 Nov 2009 http://www.di.uevora.pt/inap2009/

Conference

Conference	18th International Conference on Applications of Declarative Programming and Knowledge Management
Country/Territory	Portugal
City	Évora
Period	5/11/09 → 7/11/09
Internet address	http://www.di.uevora.pt/inap2009/

Cite this

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title = "The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming",

abstract = "This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system's architecture, place it in perspective of the existing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.",

author = "Cl{\'a}udio Fernandes and Nuno Lopes and Manuel Monteiro and Salvador Abreu",

year = "2009",

language = "English",

pages = "69--82",

editor = "Abreu, {Salvador } and Dietmar Seipel",

booktitle = "Proceedings of INAP 2009",

publisher = "Universidade de {\'E}vora",

address = "Portugal",

note = "18th International Conference on Applications of Declarative Programming and Knowledge Management : INAP'09 ; Conference date: 05-11-2009 Through 07-11-2009",

url = "http://www.di.uevora.pt/inap2009/",

}

Fernandes, C, Lopes, N, Monteiro, M & Abreu, S 2009, The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming. in S Abreu & D Seipel (eds), Proceedings of INAP 2009: 18th International Conference on Applications of Declarative Programming and Knowledge Management. Universidade de Évora, Évora, pp. 69-82, 18th International Conference on Applications of Declarative Programming and Knowledge Management, Évora, Portugal, 5/11/09.

The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming. / Fernandes, Cláudio; Lopes, Nuno; Monteiro, Manuel et al.
Proceedings of INAP 2009: 18th International Conference on Applications of Declarative Programming and Knowledge Management. ed. / Salvador Abreu; Dietmar Seipel. Évora: Universidade de Évora, 2009. p. 69-82.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The Contact-Center Business Analyzer

T2 - 18th International Conference on Applications of Declarative Programming and Knowledge Management

AU - Fernandes, Cláudio

AU - Lopes, Nuno

AU - Monteiro, Manuel

AU - Abreu, Salvador

PY - 2009

Y1 - 2009

N2 - This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system's architecture, place it in perspective of the existing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.

AB - This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system's architecture, place it in perspective of the existing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.

M3 - Conference contribution

SP - 69

EP - 82

BT - Proceedings of INAP 2009

A2 - Abreu, Salvador

A2 - Seipel, Dietmar

PB - Universidade de Évora

CY - Évora

Y2 - 5 November 2009 through 7 November 2009

ER -

The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming

Abstract

Conference

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