This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system?s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.
|Title of host publication||NONE|
|Publication status||Published - 1 Jan 2009|
|Event||Proceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09) - |
Duration: 1 Jan 2009 → …
|Conference||Proceedings of the 18th International Conference on Applications of Declarative Programming and Knowledge Management (INAP'09)|
|Period||1/01/09 → …|