Sustainable lean implementation

An assessment tool

Timo Schröders, Virgilio Cruz-Machado

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The lean management philosophy is applied to improve the productivity and customer satisfaction of an organization. Besides themanufacturing sector,where it has been a standard for a long time, it was adopted by other sectors like service, administration, and research. Though lean implementations often fail or are not sustainable. Failure reasons and success factors are named based on literature reviews. Furthermore, businessmodels and awarding prizes for lean approaches are described and analyzed. Based on this, an assessment tool is developed. It consists of 24 criteria that are divided in the 4 categories: leadership, culture, knowledge, and process. The category culture is subdivided in: improvement, empowering, and partnering. The rating of each criterion works by interviews on the management and supervisor level, and surveys on all levels of the company. To get an objective third-party feedback, external experts can be consulted. The highest possible score is 10 and the lowest possible 1. To improve the score of low rated criteria, different countermeasures for each criterion are named. By gathering the knowledge of different research and case studies, this tool can help companies to implement lean in a sustainable way. Still it has to be considered, that every lean approach is individual and the proposed countermeasures have to be used properly. This tool is not verified in practice yet and needs of further research are mentioned as well.

Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Management Science and Engineering Management
EditorsJ. Xu, S. Nickel, V. C. Machado, A. Hajiyev
Place of PublicationBerlin, Heidelberg
PublisherSpringer-Verlag
Pages1249-1264
Number of pages16
ISBN (Electronic)978-3-662-47241-5
ISBN (Print)978-3-662-47240-8
DOIs
Publication statusPublished - 2015
Event9th International Conference on Management Science and Engineering Management, ICMSEM 2015 - Karlsruhe, Germany
Duration: 21 Jul 201523 Jul 2015

Publication series

NameAdvances in Intelligent Systems and Computing
PublisherSpringer-Verlag
Volume362
ISSN (Print)2194-5357

Conference

Conference9th International Conference on Management Science and Engineering Management, ICMSEM 2015
CountryGermany
CityKarlsruhe
Period21/07/1523/07/15

Fingerprint

Customer satisfaction
Supervisory personnel
Industry
Productivity
Feedback

Keywords

  • Assessment tool
  • Evaluation
  • Implementation
  • Lean

Cite this

Schröders, T., & Cruz-Machado, V. (2015). Sustainable lean implementation: An assessment tool. In J. Xu, S. Nickel, V. C. Machado, & A. Hajiyev (Eds.), Proceedings of the 9th International Conference on Management Science and Engineering Management (pp. 1249-1264). (Advances in Intelligent Systems and Computing; Vol. 362). Berlin, Heidelberg: Springer-Verlag. https://doi.org/10.1007/978-3-662-47241-5_105
Schröders, Timo ; Cruz-Machado, Virgilio. / Sustainable lean implementation : An assessment tool. Proceedings of the 9th International Conference on Management Science and Engineering Management. editor / J. Xu ; S. Nickel ; V. C. Machado ; A. Hajiyev. Berlin, Heidelberg : Springer-Verlag, 2015. pp. 1249-1264 (Advances in Intelligent Systems and Computing).
@inproceedings{1a82b0b9338d4f3ca13c05df70c2c703,
title = "Sustainable lean implementation: An assessment tool",
abstract = "The lean management philosophy is applied to improve the productivity and customer satisfaction of an organization. Besides themanufacturing sector,where it has been a standard for a long time, it was adopted by other sectors like service, administration, and research. Though lean implementations often fail or are not sustainable. Failure reasons and success factors are named based on literature reviews. Furthermore, businessmodels and awarding prizes for lean approaches are described and analyzed. Based on this, an assessment tool is developed. It consists of 24 criteria that are divided in the 4 categories: leadership, culture, knowledge, and process. The category culture is subdivided in: improvement, empowering, and partnering. The rating of each criterion works by interviews on the management and supervisor level, and surveys on all levels of the company. To get an objective third-party feedback, external experts can be consulted. The highest possible score is 10 and the lowest possible 1. To improve the score of low rated criteria, different countermeasures for each criterion are named. By gathering the knowledge of different research and case studies, this tool can help companies to implement lean in a sustainable way. Still it has to be considered, that every lean approach is individual and the proposed countermeasures have to be used properly. This tool is not verified in practice yet and needs of further research are mentioned as well.",
keywords = "Assessment tool, Evaluation, Implementation, Lean",
author = "Timo Schr{\"o}ders and Virgilio Cruz-Machado",
year = "2015",
doi = "10.1007/978-3-662-47241-5_105",
language = "English",
isbn = "978-3-662-47240-8",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer-Verlag",
pages = "1249--1264",
editor = "J. Xu and S. Nickel and Machado, {V. C.} and A. Hajiyev",
booktitle = "Proceedings of the 9th International Conference on Management Science and Engineering Management",

}

Schröders, T & Cruz-Machado, V 2015, Sustainable lean implementation: An assessment tool. in J Xu, S Nickel, VC Machado & A Hajiyev (eds), Proceedings of the 9th International Conference on Management Science and Engineering Management. Advances in Intelligent Systems and Computing, vol. 362, Springer-Verlag, Berlin, Heidelberg, pp. 1249-1264, 9th International Conference on Management Science and Engineering Management, ICMSEM 2015, Karlsruhe, Germany, 21/07/15. https://doi.org/10.1007/978-3-662-47241-5_105

Sustainable lean implementation : An assessment tool. / Schröders, Timo; Cruz-Machado, Virgilio.

Proceedings of the 9th International Conference on Management Science and Engineering Management. ed. / J. Xu; S. Nickel; V. C. Machado; A. Hajiyev. Berlin, Heidelberg : Springer-Verlag, 2015. p. 1249-1264 (Advances in Intelligent Systems and Computing; Vol. 362).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Sustainable lean implementation

T2 - An assessment tool

AU - Schröders, Timo

AU - Cruz-Machado, Virgilio

PY - 2015

Y1 - 2015

N2 - The lean management philosophy is applied to improve the productivity and customer satisfaction of an organization. Besides themanufacturing sector,where it has been a standard for a long time, it was adopted by other sectors like service, administration, and research. Though lean implementations often fail or are not sustainable. Failure reasons and success factors are named based on literature reviews. Furthermore, businessmodels and awarding prizes for lean approaches are described and analyzed. Based on this, an assessment tool is developed. It consists of 24 criteria that are divided in the 4 categories: leadership, culture, knowledge, and process. The category culture is subdivided in: improvement, empowering, and partnering. The rating of each criterion works by interviews on the management and supervisor level, and surveys on all levels of the company. To get an objective third-party feedback, external experts can be consulted. The highest possible score is 10 and the lowest possible 1. To improve the score of low rated criteria, different countermeasures for each criterion are named. By gathering the knowledge of different research and case studies, this tool can help companies to implement lean in a sustainable way. Still it has to be considered, that every lean approach is individual and the proposed countermeasures have to be used properly. This tool is not verified in practice yet and needs of further research are mentioned as well.

AB - The lean management philosophy is applied to improve the productivity and customer satisfaction of an organization. Besides themanufacturing sector,where it has been a standard for a long time, it was adopted by other sectors like service, administration, and research. Though lean implementations often fail or are not sustainable. Failure reasons and success factors are named based on literature reviews. Furthermore, businessmodels and awarding prizes for lean approaches are described and analyzed. Based on this, an assessment tool is developed. It consists of 24 criteria that are divided in the 4 categories: leadership, culture, knowledge, and process. The category culture is subdivided in: improvement, empowering, and partnering. The rating of each criterion works by interviews on the management and supervisor level, and surveys on all levels of the company. To get an objective third-party feedback, external experts can be consulted. The highest possible score is 10 and the lowest possible 1. To improve the score of low rated criteria, different countermeasures for each criterion are named. By gathering the knowledge of different research and case studies, this tool can help companies to implement lean in a sustainable way. Still it has to be considered, that every lean approach is individual and the proposed countermeasures have to be used properly. This tool is not verified in practice yet and needs of further research are mentioned as well.

KW - Assessment tool

KW - Evaluation

KW - Implementation

KW - Lean

UR - http://www.scopus.com/inward/record.url?scp=84937485021&partnerID=8YFLogxK

U2 - 10.1007/978-3-662-47241-5_105

DO - 10.1007/978-3-662-47241-5_105

M3 - Conference contribution

SN - 978-3-662-47240-8

T3 - Advances in Intelligent Systems and Computing

SP - 1249

EP - 1264

BT - Proceedings of the 9th International Conference on Management Science and Engineering Management

A2 - Xu, J.

A2 - Nickel, S.

A2 - Machado, V. C.

A2 - Hajiyev, A.

PB - Springer-Verlag

CY - Berlin, Heidelberg

ER -

Schröders T, Cruz-Machado V. Sustainable lean implementation: An assessment tool. In Xu J, Nickel S, Machado VC, Hajiyev A, editors, Proceedings of the 9th International Conference on Management Science and Engineering Management. Berlin, Heidelberg: Springer-Verlag. 2015. p. 1249-1264. (Advances in Intelligent Systems and Computing). https://doi.org/10.1007/978-3-662-47241-5_105