TY - JOUR
T1 - Surprises in management and organization
T2 - concept, sources and a typology
AU - Cunha, Miguel Pina e
AU - Clegg, Stewart
AU - Kamoche, Ken
PY - 2006/12/1
Y1 - 2006/12/1
N2 - We discuss why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and should be considered in the organization and management literature as an umbrella concept, encompassing a variety of related phenomena. The concept of organizational surprises is unpacked and a typology is built around the (un)expectedness of the issue and the (un)expectedness of the process. This typology uncovers the several types of surprising events that organizations may face, and contributes to the literature by identifying how different types of surprises require distinct managerial approaches.
AB - We discuss why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and should be considered in the organization and management literature as an umbrella concept, encompassing a variety of related phenomena. The concept of organizational surprises is unpacked and a typology is built around the (un)expectedness of the issue and the (un)expectedness of the process. This typology uncovers the several types of surprising events that organizations may face, and contributes to the literature by identifying how different types of surprises require distinct managerial approaches.
UR - http://www.scopus.com/inward/record.url?scp=33845447386&partnerID=8YFLogxK
U2 - 10.1111/j.1467-8551.2005.00470.x
DO - 10.1111/j.1467-8551.2005.00470.x
M3 - Article
AN - SCOPUS:33845447386
VL - 17
SP - 317
EP - 329
JO - British Journal of Management
JF - British Journal of Management
SN - 1045-3172
IS - 4
ER -