Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration

Ales Popovic, Vesna Bosilj Vukšić, Mirjana Pejić Bacha

Research output: Contribution to journalArticle

58 Citations (Scopus)

Abstract

The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management. (C) 2013 Elsevier Ltd. All rights reserved.
Original languageUnknown
Pages (from-to)613-619
JournalInternational Journal Of Information Management
Volume33
Issue number4
Publication statusPublished - 1 Jan 2013

Cite this

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Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration. / Popovic, Ales; Vukšić, Vesna Bosilj; Bacha, Mirjana Pejić .

In: International Journal Of Information Management, Vol. 33, No. 4, 01.01.2013, p. 613-619.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration

AU - Popovic, Ales

AU - Vukšić, Vesna Bosilj

AU - Bacha, Mirjana Pejić

PY - 2013/1/1

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AB - The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management. (C) 2013 Elsevier Ltd. All rights reserved.

KW - process

KW - management

KW - industries

KW - Service

KW - Performance

KW - Business

KW - intelligence

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EP - 619

JO - International Journal Of Information Management

JF - International Journal Of Information Management

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