Speak! Paradoxical effects of a managerial culture of ‘speaking up’

Miguel Pina e Cunha, Ace Volkmann Simpson, Stewart Clegg, Arménio Rego

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

We explore the intrinsic ambiguity of speaking up in a multinational healthcare subsidiary. A culture change initiative, emphasizing learning and agility through encouraging employees to speak up, gave rise to paradoxical effects. Some employees interpreted a managerial tool for improving effectiveness as an invitation to raise challenging points of difference rather than as something ‘beneficial for the organization’. We show that the process of introducing a culture that aims to encourage employees to speak up can produce tensions and contradictions that make various types of organizational paradoxes salient. Telling people to ‘speak up!’ may render paradoxical tensions salient and even foster a sense of low PsySafe.

Original languageEnglish
Pages (from-to)829-846
Number of pages18
JournalBritish Journal of Management
Volume30
Issue number4
DOIs
Publication statusPublished - 1 Oct 2019

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