Software as a Service Value and Firm Performance: a literature review synthesis in small and medium enterprises

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Abstract

It is consensual that Software as a Service (SaaS) has significant effects on enterprise costs and return on investment (ROI) in information technologies (IT) and information systems (IS). However, as a distribution model which is still relatively recent and a fraction of all IT invested, even if growing at a faster pace than traditional distribution models, the impact in Firm Performance is still an area of research which is very much under covered especially in the small and medium enterprises (SMEs) segment. Literature reviews to support research of SaaS applications impact in SMEs Firm Performance are unknown to the best of our knowledge and this review in selected publications is a starting point to fill this gap and looks at some of the cross-road subjects that might be combined to build on greater knowledge and research work on the subject, such as Firm Performance influenced by (not specified genre of) IT/IS adoption; Cloud Computing and Performance, and, Enterprise Systems Software and Firm Performance. It provides an updated bibliography of the most relevant publications about these subjects, published mainly during the period of 2001 to 2014, for the exception of a seminal article published in 1995. A total of 32 articles from 30 journals and 2 conferences are reviewed. The main focus of this paper is to shed the light on the areas that researchers should consider in the research of the impact of SaaS business applications adoption in SMEs Firm Performance, and which are the major variables that explain SaaS Value influence to these organizations. (C) 2014 Published by Elsevier Ltd.
Original languageEnglish
Title of host publicationCENTERIS 2014 - Conference on ENTERprise Information Systems / ProjMAN 2014 - International Conference on Project MANagement / HCIST 2014 - International Conference on Health and Social Care Information Systems and Technologies
EditorsJoão Varajão, Manuela Cunha, Niels Bjørn-Andersen, Rodney Turner, Duminda Wijesekera, Ricardo Martinho, Rui Rijo
Pages206-211
Volume16
DOIs
Publication statusPublished - 2014
EventConference on ENTERprise Information Systems (CENTERIS) / International Conference on Project MANagement (ProjMAN) / International Conference on Health and Social Care Information Systems and Technologies (HCIST) - Troia, Portugal
Duration: 15 Oct 201417 Oct 2014

Publication series

NameProcedia Technology
PublisherElsevier
Volume16
ISSN (Print)2212-0173

Conference

ConferenceConference on ENTERprise Information Systems (CENTERIS) / International Conference on Project MANagement (ProjMAN) / International Conference on Health and Social Care Information Systems and Technologies (HCIST)
CountryPortugal
CityTroia
Period15/10/1417/10/14

Keywords

  • cloud computing
  • software as a service
  • organizational impacts of information systems
  • ROI
  • firm performance
  • business value
  • competitive advantage
  • cost reduction
  • efficiency
  • IT business value
  • CRM
  • ERP
  • enterprise system solutions (ESS)

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