SOA adoption phases: A case study

Peter Trkman, Andrej Kovačič, Aleš Popovič

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


The paper argues that attitudes to SOA follow a typical hype cycle from Technological Trigger, Peak of Inflated Expectations, and a Trough of Disillusionment to the more recent realization that SOA is a concept that may offer certain benefits but has several limitations. Themain research question studies how the attitude to SOA changes in various phases of the hype cycle, how the SOA implementation cycle and an increase in business process maturity (BPMa) are interconnected and which factors influence the transition between the hype cycle phases. The paper shows that an organization's success with implementing SOA depends on its ability to match the SOA implementation with an increase in BPMa. The dual purpose of implementing SOA is shown in the first framework: to assure the coherence of IT assets and to assure business/IT alignment. In the second framework, the interconnection of SOA and BPMa and its role in transiting through the hype cycle phases is outlined. The findings are analyzed using a longitudinal case study of a large Slovenian company.

Original languageEnglish
Pages (from-to)211-220
Number of pages10
JournalBusiness and Information Systems Engineering
Issue number4
Publication statusPublished - Aug 2011


  • Business process management
  • Business processmaturity
  • Business/IT alignment
  • Case study
  • Hype cycle
  • Service-oriented architecture


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