Shopping centres beyond purchasing of luxury goods: a tourism perspective

Ana Brochado, Cristina Oliveira, Paulo Rita, Fernando Oliveira

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)
56 Downloads (Pure)


This study sought to identify the main dimensions of shopping experiences shared online by tourists after visiting luxury shopping centres and to ascertain the main narratives linked with any dissatisfaction these tourists express. A mixed content analysis was conducted on 1050 reviews describing shopping experiences in seven luxury shopping centres. The results reveal the existence of eight dominant themes: shopping, luxury, day, place, food, walk, expensive (goods) and people. The main theme linked with dissatisfaction is that of expensive. The concept map of these themes confirms that experiences in luxury shopping centres diverge from those in general goods shopping centres.

Original languageEnglish
Pages (from-to)484-505
Number of pages22
JournalAnnals of Leisure Research
Issue number4
Early online date19 Sep 2018
Publication statusPublished - 8 Aug 2019


  • content analysis
  • Luxury shopping centres
  • shopping experience
  • tourism and leisure
  • web generated content


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