Services for context sensitive enhancing of knowledge in networked enterprises

Companies are turning to new forms of collaboration, at several levels, as a way to respond to the demanding market. Constantly changing requirements make collaboration among companies, having each company involved with several others, forming networked enterprises. The current paper presents an approach to efficiently support intra-enterprise collaboration in such networked enterprises. The approach presented explores the fundamental problem: how different services for management of social interactions and 'smart' devices in a networked enterprise can be used to enhance knowledge and knowledge management services to support collaboration and interoperability within such an enterprise. The work presented includes an ontology, a set of services and a methodology to support companies, particularly small and medium sized enterprises, in achieving an adequate collaboration framework.