Service personalization requirements for elderly care in a collaborative environment

Thais Andrea Baldissera, Luis M. Camarinha-Matos, Cristiano De Faveri

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

In diverse sectors companies collaborate to offer integrated user-centric services to obtain competitive advantage. However, regarding elderly care, services are typically isolated, and mostly provided by a single provider. Moreover, there is a need to personalize services in respect of the individuality of each senior and making these services evolve according to the lifestyle and necessities of the person. In this context, the concept of Elderly Care Ecosystem (ECE) emerges as a computer-based collaborative environment that promotes the integration of distinct services and providers. ECEs are complex systems that demand a clear description of their requirements, especially of those related to personalization of services. In this paper, we describe a set of core requirements and challenges for designing personalized services in an elderly care ecosystem. In particular, our contributions are: the identification of the main stakeholders of an ECE, the requirements to build a persona profile in ECE, and a reference requirements model based on i* for service personalization in ECE.

Original languageEnglish
Title of host publicationTechnological Innovation for Smart Systems - 8th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2017, Proceedings
PublisherSpringer New York LLC
Pages20-28
Number of pages9
Volume499
ISBN (Print)9783319560762
DOIs
Publication statusPublished - 2017
Event8th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2017 - Costa De Caparica, Portugal
Duration: 3 May 20175 May 2017

Publication series

NameIFIP Advances in Information and Communication Technology
Volume499
ISSN (Print)1868-4238

Conference

Conference8th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2017
CountryPortugal
CityCosta De Caparica
Period3/05/175/05/17

Keywords

  • Aging
  • Collaborative business service
  • Elderly care
  • Requirements
  • Service personalization

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  • Cite this

    Baldissera, T. A., Camarinha-Matos, L. M., & De Faveri, C. (2017). Service personalization requirements for elderly care in a collaborative environment. In Technological Innovation for Smart Systems - 8th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2017, Proceedings (Vol. 499, pp. 20-28). (IFIP Advances in Information and Communication Technology; Vol. 499). Springer New York LLC. https://doi.org/10.1007/978-3-319-56077-9_2