TY - GEN
T1 - Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place
AU - Naranjo-Zolotov, Mijail
AU - Oliveira, Tiago
AU - Cruz-Jesus, Frederico
AU - Martins, José
N1 - Naranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies, pp. 1049-1059. (Advances in Intelligent Systems and Computing; Vol. 745). WorldCIST'18: World Conference on Information Systems and Technologies, 2018. Springer Verlag. DOI: 10.1007/978-3-319-77703-0_102
PY - 2018/1/1
Y1 - 2018/1/1
N2 - The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.
AB - The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.
KW - Citizen satisfaction
KW - DeLone & McLean model
KW - e-participation
KW - Expectation-confirmation model
KW - Sense of place
UR - http://www.scopus.com/inward/record.url?scp=85045154631&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-77703-0_102
DO - 10.1007/978-3-319-77703-0_102
M3 - Conference contribution
AN - SCOPUS:85045154631
SN - 9783319777023
VL - 745
T3 - Advances in Intelligent Systems and Computing
SP - 1049
EP - 1059
BT - Trends and Advances in Information Systems and Technologies
A2 - Rocha, Á.
A2 - Adeli, H.
A2 - Reis, L. P.
A2 - Costanzo, S.
PB - Springer Verlag
T2 - 6th World Conference on Information Systems and Technologies, WorldCIST 2018
Y2 - 27 March 2018 through 29 March 2018
ER -
