Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.

Original languageEnglish
Title of host publicationTrends and Advances in Information Systems and Technologies
EditorsÁ. Rocha, H. Adeli, L. P. Reis, S. Costanzo
PublisherSpringer Verlag
Pages1049-1059
Number of pages11
Volume745
ISBN (Print)9783319777023
DOIs
Publication statusPublished - 1 Jan 2018
Event6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy
Duration: 27 Mar 201829 Mar 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume745
ISSN (Print)2194-5357

Conference

Conference6th World Conference on Information Systems and Technologies, WorldCIST 2018
CountryItaly
CityNaples
Period27/03/1829/03/18

Keywords

  • Citizen satisfaction
  • DeLone & McLean model
  • e-participation
  • Expectation-confirmation model
  • Sense of place

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  • Cite this

    Naranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies (Vol. 745, pp. 1049-1059). (Advances in Intelligent Systems and Computing; Vol. 745). Springer Verlag. https://doi.org/10.1007/978-3-319-77703-0_102