Satisfaction with e-participation

A model from the Citizen’s perspective, expectations, and affective ties to the place

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.

Original languageEnglish
Title of host publicationTrends and Advances in Information Systems and Technologies
EditorsÁ. Rocha, H. Adeli, L. P. Reis, S. Costanzo
PublisherSpringer Verlag
Pages1049-1059
Number of pages11
Volume745
ISBN (Print)9783319777023
DOIs
Publication statusPublished - 1 Jan 2018
Event6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy
Duration: 27 Mar 201829 Mar 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume745
ISSN (Print)2194-5357

Conference

Conference6th World Conference on Information Systems and Technologies, WorldCIST 2018
CountryItaly
CityNaples
Period27/03/1829/03/18

Fingerprint

Moderators

Keywords

  • Citizen satisfaction
  • DeLone & McLean model
  • e-participation
  • Expectation-confirmation model
  • Sense of place

Cite this

Naranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies (Vol. 745, pp. 1049-1059). (Advances in Intelligent Systems and Computing; Vol. 745). Springer Verlag. https://doi.org/10.1007/978-3-319-77703-0_102
Naranjo-Zolotov, Mijail ; Oliveira, Tiago ; Cruz-Jesus, Frederico ; Martins, José. / Satisfaction with e-participation : A model from the Citizen’s perspective, expectations, and affective ties to the place. Trends and Advances in Information Systems and Technologies. editor / Á. Rocha ; H. Adeli ; L. P. Reis ; S. Costanzo. Vol. 745 Springer Verlag, 2018. pp. 1049-1059 (Advances in Intelligent Systems and Computing).
@inproceedings{9def8e2ac9ba407cb19fcdd32bb607eb,
title = "Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place",
abstract = "The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.",
keywords = "Citizen satisfaction, DeLone & McLean model, e-participation, Expectation-confirmation model, Sense of place",
author = "Mijail Naranjo-Zolotov and Tiago Oliveira and Frederico Cruz-Jesus and Jos{\'e} Martins",
note = "Naranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In {\'A}. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies, pp. 1049-1059. (Advances in Intelligent Systems and Computing; Vol. 745). WorldCIST'18: World Conference on Information Systems and Technologies, 2018. Springer Verlag. DOI: 10.1007/978-3-319-77703-0_102",
year = "2018",
month = "1",
day = "1",
doi = "10.1007/978-3-319-77703-0_102",
language = "English",
isbn = "9783319777023",
volume = "745",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "1049--1059",
editor = "{\'A}. Rocha and H. Adeli and Reis, {L. P.} and Costanzo, {S. }",
booktitle = "Trends and Advances in Information Systems and Technologies",
address = "Germany",

}

Naranjo-Zolotov, M, Oliveira, T, Cruz-Jesus, F & Martins, J 2018, Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. in Á Rocha, H Adeli, LP Reis & S Costanzo (eds), Trends and Advances in Information Systems and Technologies. vol. 745, Advances in Intelligent Systems and Computing, vol. 745, Springer Verlag, pp. 1049-1059, 6th World Conference on Information Systems and Technologies, WorldCIST 2018, Naples, Italy, 27/03/18. https://doi.org/10.1007/978-3-319-77703-0_102

Satisfaction with e-participation : A model from the Citizen’s perspective, expectations, and affective ties to the place. / Naranjo-Zolotov, Mijail ; Oliveira, Tiago; Cruz-Jesus, Frederico; Martins, José.

Trends and Advances in Information Systems and Technologies. ed. / Á. Rocha; H. Adeli; L. P. Reis; S. Costanzo. Vol. 745 Springer Verlag, 2018. p. 1049-1059 (Advances in Intelligent Systems and Computing; Vol. 745).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Satisfaction with e-participation

T2 - A model from the Citizen’s perspective, expectations, and affective ties to the place

AU - Naranjo-Zolotov, Mijail

AU - Oliveira, Tiago

AU - Cruz-Jesus, Frederico

AU - Martins, José

N1 - Naranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies, pp. 1049-1059. (Advances in Intelligent Systems and Computing; Vol. 745). WorldCIST'18: World Conference on Information Systems and Technologies, 2018. Springer Verlag. DOI: 10.1007/978-3-319-77703-0_102

PY - 2018/1/1

Y1 - 2018/1/1

N2 - The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.

AB - The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.

KW - Citizen satisfaction

KW - DeLone & McLean model

KW - e-participation

KW - Expectation-confirmation model

KW - Sense of place

UR - http://www.scopus.com/inward/record.url?scp=85045154631&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-77703-0_102

DO - 10.1007/978-3-319-77703-0_102

M3 - Conference contribution

SN - 9783319777023

VL - 745

T3 - Advances in Intelligent Systems and Computing

SP - 1049

EP - 1059

BT - Trends and Advances in Information Systems and Technologies

A2 - Rocha, Á.

A2 - Adeli, H.

A2 - Reis, L. P.

A2 - Costanzo, S.

PB - Springer Verlag

ER -

Naranjo-Zolotov M, Oliveira T, Cruz-Jesus F, Martins J. Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Rocha Á, Adeli H, Reis LP, Costanzo S, editors, Trends and Advances in Information Systems and Technologies. Vol. 745. Springer Verlag. 2018. p. 1049-1059. (Advances in Intelligent Systems and Computing). https://doi.org/10.1007/978-3-319-77703-0_102