Resilience of logistics service providers facing a port strike: a case study

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Abstract

The purpose of this paper is to study the impact of a stevedores' port strike on logistics service providers. It aims to analyze the negative effects caused by this disruption, and the strategies logistics service providers may implement to sustain their performance levels and quickly recover from disruption. With this objective, a case study comprising three logistics service providers is developed. There are evidence that "Handling and management cargo delay", "Delay in deliver of orders" and "Incapacity to fulfill orders" are the stevedores' port strike negative effects with high impact and frequency. Because of these negative effects the logistics service providers' key performance indicators related to reputation, loss of capacity and operation stoppage are diminished.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Industrial Engineering and Operations Management, IEOM 2018
PublisherIEOM Society
Pages385-393
Number of pages9
Volume2018-March
ISBN (Print)978-153235944-6
Publication statusPublished - Mar 2018
Event8th International Conference on Industrial Engineering and Operations Management, IEOM 2018 - Bandung, Indonesia
Duration: 6 Mar 20188 Mar 2018

Conference

Conference8th International Conference on Industrial Engineering and Operations Management, IEOM 2018
CountryIndonesia
CityBandung
Period6/03/188/03/18

Keywords

  • Logistics service providers
  • Port operations
  • Resilience
  • Supply chain

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