@inbook{2434ba3d60ba43d7b101bf37e9d646ec,
title = "Qualidade de servi{\c c}o em e-servi{\c c}os",
keywords = "Qualidade, Servi{\c c}os web",
author = "Helena Vinagre and Pinto, {Leonor Gaspar} and Telo, {Paula Alexandra Ochoa de Carvalho}",
note = "info:eu-repo/grantAgreement/FCT/5876/147248/PT# UID/HIS/04666/2013",
year = "2018",
language = "Portuguese",
isbn = "978-972-618-924-4",
pages = "153--186",
editor = "Neves, {J. G.} and Helena Vinagre",
booktitle = "Qualidade de servi{\c c}o",
publisher = "Edi{\c c}{\~o}es S{\'i}labo",
}