Service orientation is a main trend in the development of support infrastructures for collaborative networks, namely in the manufacturing sector. Nevertheless, a literature review still shows the lack of a common understanding of the service concept, namely when we compare the software and business perspectives. As a contribution towards the integration of these two perspectives, this article introduces a conceptual framework based on the notion of representation of services in an ambassador-like manner through the introduction of a proactiveness mechanism. An example scenario and results with a prototype implementation are also discussed.
Original languageEnglish
Pages (from-to)1021-1041
JournalInternational Journal Of Computer Integrated Manufacturing
Issue number11
Publication statusPublished - 1 Jan 2013


  • collaborative networks
  • multi-Agent system
  • proactive services
  • Web service


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