Pragmatic and idealistic reasons: What drives electric vehicle drivers' satisfaction and continuance intention?

Frederico Cruz-Jesus; Hugo Figueira-Alves; Carlos Tam; Diego Costa Pinto; Tiago Oliveira; Viswanath Venkatesh

doi:10.1016/j.tra.2023.103626

Pragmatic and idealistic reasons: What drives electric vehicle drivers' satisfaction and continuance intention?

Frederico Cruz-Jesus, Hugo Figueira-Alves, Carlos Tam, Diego Costa Pinto, Tiago Oliveira, Viswanath Venkatesh

Research output: Contribution to journal › Article › peer-review

47 Citations (Scopus)

107 Downloads (Pure)

Abstract

The sales and use of electric vehicles (EVs) have been growing in recent times in Europe, with the hopes of mitigating CO2 emissions and enabling more sustainable transportation. Considering the growth of the EV market, the main goal of this research is to shed light on what drives electric vehicles' satisfaction and continuance intention. We collected data from 290 EV drivers in Europe. Grounded in the task-technology fit model and expectation-confirmation theory, we explained 22 % and 40 % of the variance in EV satisfaction and continuance intention, with green self-identity as a moderator. EV satisfaction and continuance intention are primarily driven by adequate infrastructure and environmental concerns.

Original language	English
Article number	103626
Pages (from-to)	1-16
Number of pages	16
Journal	Transportation Research Part A: Policy and Practice
Volume	170
Issue number	April
DOIs	https://doi.org/10.1016/j.tra.2023.103626
Publication status	Published - 1 Apr 2023

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure
SDG 12 Responsible Consumption and Production
SDG 13 Climate Action

Keywords

Electric vehicles
Greenhouse gas emissions
Environment
Sustainability
Adoption

Access to Document

10.1016/j.tra.2023.103626Licence: CC BY

What_drives_electric_vehicle_drivers_satisfaction_and_continuance_intentionFinal published version, 970 KBLicence: CC BY

https://linkinghub.elsevier.com/retrieve/pii/S0965856423000460Licence: CC BY

Cite this

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KW - Environment

KW - Sustainability

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Pragmatic and idealistic reasons: What drives electric vehicle drivers' satisfaction and continuance intention?

Abstract

UN SDGs

Keywords

Access to Document

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