Abstract
Prior evidence shows that senior people accept technology and enjoy self-monitoring. Home telehealth support increases their confidence and sense of security. The use of communication technologies plays an important role avoiding isolation and loneliness. This paper presents a qualitative study of 7 seniors, 4 nurses, 2 physicians and the program manager of a nation-wide senior telehealth program. The program targets the follow-up of senior people aged over 70 years old with about 24.000 participants. In order to minimize social isolation and promote healthy behaviours, nurses contact seniors through periodical phone-calls, applying a comprehensive geriatric assessment to evaluate their physical, mental and social wellbeing. Our findings show and compare the perspectives from the several program stakeholders, evaluating their interest in the adoption of a complementary web channel with an integrated personal health record. We present user experience concerns and directions that derive from the interviews’ outcomes of our study to design senior telehealth multi-channel platforms.
Original language | English |
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DOIs | |
Publication status | Published - 1 Jan 2016 |
Event | 30th International BCS Human Computer Interaction Conference, HCI 2016 - Poole, United Kingdom Duration: 11 Jul 2016 → 15 Jul 2016 |
Conference
Conference | 30th International BCS Human Computer Interaction Conference, HCI 2016 |
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Country | United Kingdom |
City | Poole |
Period | 11/07/16 → 15/07/16 |
Keywords
- Integrated personal health records
- Qualitative study
- Seniors
- Telehealth
- User experience design