Perspectives on user experience for a nation-wide senior telehealth program

Inês Rodolfo, Nuno Correia, Carlos Duarte, Carlota Louro, Rui Almeida

Research output: Contribution to conferencePaper

Abstract

Prior evidence shows that senior people accept technology and enjoy self-monitoring. Home telehealth support increases their confidence and sense of security. The use of communication technologies plays an important role avoiding isolation and loneliness. This paper presents a qualitative study of 7 seniors, 4 nurses, 2 physicians and the program manager of a nation-wide senior telehealth program. The program targets the follow-up of senior people aged over 70 years old with about 24.000 participants. In order to minimize social isolation and promote healthy behaviours, nurses contact seniors through periodical phone-calls, applying a comprehensive geriatric assessment to evaluate their physical, mental and social wellbeing. Our findings show and compare the perspectives from the several program stakeholders, evaluating their interest in the adoption of a complementary web channel with an integrated personal health record. We present user experience concerns and directions that derive from the interviews’ outcomes of our study to design senior telehealth multi-channel platforms.

Original languageEnglish
DOIs
Publication statusPublished - 1 Jan 2016
Event30th International BCS Human Computer Interaction Conference, HCI 2016 - Poole, United Kingdom
Duration: 11 Jul 201615 Jul 2016

Conference

Conference30th International BCS Human Computer Interaction Conference, HCI 2016
CountryUnited Kingdom
CityPoole
Period11/07/1615/07/16

Keywords

  • Integrated personal health records
  • Qualitative study
  • Seniors
  • Telehealth
  • User experience design

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