OpinionSim: Modelling and simulating stakeholders' feedback to product-service systems

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Abstract

This paper describes the OpinionSim simulator developed in the scope of project DIVERSITY. DIVERSITY is related with the design of product-service systems (PSS) using real time feedback loops from internal and external stakeholders. For that purpose, the DIVERSITY platform includes Sentiment Analysis components that process posts retrieved from social media networks. Nonetheless, the test of Sentiment Analysis components requires a dataset, i.e. a set of posts, which exploit the full range of possible opinions in a controlled way. Additionally, to test the market segmentation functionalities we need to control the characteristics of the population generating the posts. The OpinionSim simulator here described meets the requirements to support the testing process.

Original languageEnglish
Title of host publication2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings
EditorsJoão Pedro Mendonça, Ricardo Jardim-Gonçalves, João Martins, Alain Zarli, Maria Marques, Marc Pallot
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1431-1436
Number of pages6
Volume2018-January
ISBN (Electronic)9781538607749
DOIs
Publication statusPublished - 2 Feb 2018
Event23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017 - Madeira Island, Portugal
Duration: 27 Jun 201729 Jun 2017

Conference

Conference23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017
CountryPortugal
CityMadeira Island
Period27/06/1729/06/17

Keywords

  • product-service systems
  • Simulation
  • social media

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    Neves-Silva, R., & Pina, P. (2018). OpinionSim: Modelling and simulating stakeholders' feedback to product-service systems. In J. P. Mendonça, R. Jardim-Gonçalves, J. Martins, A. Zarli, M. Marques, & M. Pallot (Eds.), 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings (Vol. 2018-January, pp. 1431-1436). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICE.2017.8280051