Negotiation Support in Collaborative Services Design

Ana Inês da Silva  Oliveira; Luís Manuel Camarinha-matos

doi:10.1007/978-3-642-54734-8_2

Negotiation Support in Collaborative Services Design

Ana Inês da Silva Oliveira, Luís Manuel Camarinha-matos

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Due to the continuous changes in markets and society, companies and organizations have to constantly adapt themselves to maintain competitiveness. One of the options is to strategically join their competencies to rapidly respond to a business or collaboration opportunity through a goal-oriented network. Nevertheless, as market demands are continuously and fast evolving, besides taking advantage of clustering themselves, companies and organizations have to find better solutions to meet the customer needs. In this context, this paper presents an approach based on a negotiation support environment that enhances the design of new business services under a collaborative perspective, so that the customer's requirements can be better fulfilled.

Original language	English
Title of host publication	IFIP Advances in Information and Communication Technology
Pages	13-20
ISBN (Electronic)	978-3-642-54734-8
DOIs	https://doi.org/10.1007/978-3-642-54734-8_2
Publication status	Published - 2014
Event	5th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS) - Costa da Caparica, Portugal Duration: 7 Apr 2014 → 9 Apr 2014

Conference

Conference	5th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS)
Country/Territory	Portugal
City	Costa da Caparica
Period	7/04/14 → 9/04/14

Keywords

Business Services
Co-Design
Collaborative Network
Negotiation Support Environment
Service Co-Creation Network
Service Design

Access to Document

10.1007/978-3-642-54734-8_2

Cite this

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title = "Negotiation Support in Collaborative Services Design",

abstract = "Due to the continuous changes in markets and society, companies and organizations have to constantly adapt themselves to maintain competitiveness. One of the options is to strategically join their competencies to rapidly respond to a business or collaboration opportunity through a goal-oriented network. Nevertheless, as market demands are continuously and fast evolving, besides taking advantage of clustering themselves, companies and organizations have to find better solutions to meet the customer needs. In this context, this paper presents an approach based on a negotiation support environment that enhances the design of new business services under a collaborative perspective, so that the customer's requirements can be better fulfilled.",

keywords = "Collaborative Network, Negotiation Support Environment, Service Design, Business Services, Co-Design, Service Co-Creation Network, Business Services, Co-Design, Collaborative Network, Negotiation Support Environment, Service Co-Creation Network, Service Design",

author = "Oliveira, {Ana In{\^e}s da Silva} and Camarinha-matos, {Lu{\'i}s Manuel}",

year = "2014",

doi = "10.1007/978-3-642-54734-8_2",

language = "English",

isbn = "978-3-642-54733-1",

pages = "13--20",

booktitle = "IFIP Advances in Information and Communication Technology",

note = "5th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS) ; Conference date: 07-04-2014 Through 09-04-2014",

}

TY - GEN

T1 - Negotiation Support in Collaborative Services Design

AU - Oliveira, Ana Inês da Silva

AU - Camarinha-matos, Luís Manuel

PY - 2014

Y1 - 2014

N2 - Due to the continuous changes in markets and society, companies and organizations have to constantly adapt themselves to maintain competitiveness. One of the options is to strategically join their competencies to rapidly respond to a business or collaboration opportunity through a goal-oriented network. Nevertheless, as market demands are continuously and fast evolving, besides taking advantage of clustering themselves, companies and organizations have to find better solutions to meet the customer needs. In this context, this paper presents an approach based on a negotiation support environment that enhances the design of new business services under a collaborative perspective, so that the customer's requirements can be better fulfilled.

AB - Due to the continuous changes in markets and society, companies and organizations have to constantly adapt themselves to maintain competitiveness. One of the options is to strategically join their competencies to rapidly respond to a business or collaboration opportunity through a goal-oriented network. Nevertheless, as market demands are continuously and fast evolving, besides taking advantage of clustering themselves, companies and organizations have to find better solutions to meet the customer needs. In this context, this paper presents an approach based on a negotiation support environment that enhances the design of new business services under a collaborative perspective, so that the customer's requirements can be better fulfilled.

KW - Collaborative Network

KW - Negotiation Support Environment

KW - Service Design

KW - Business Services

KW - Co-Design

KW - Service Co-Creation Network

KW - Business Services

KW - Co-Design

KW - Collaborative Network

KW - Negotiation Support Environment

KW - Service Co-Creation Network

KW - Service Design

U2 - 10.1007/978-3-642-54734-8_2

DO - 10.1007/978-3-642-54734-8_2

M3 - Conference contribution

SN - 978-3-642-54733-1

SP - 13

EP - 20

BT - IFIP Advances in Information and Communication Technology

T2 - 5th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS)

Y2 - 7 April 2014 through 9 April 2014

ER -

Negotiation Support in Collaborative Services Design

Abstract

Conference

Keywords

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