2 Citations (Scopus)

Abstract

During the last decade, in manufacturing and service industries, collaboration among small and medium enterprises (SMEs) has focused on competencies and resources sharing as an approach to both create new competitive environments, as well as to achieve agility to rapidly respond to new market demands. Also, with the increasing level of customization of products and services required by customers, the notion of co-creation of products and business services leads to an increase of collaboration with customers and local suppliers. In this context, this paper presents an approach based on a negotiation support environment that structures the design of new business services under a collaborative perspective. The adopted protocol to facilitate interaction among the multi-users in the negotiation dialog is described.

Original languageEnglish
Title of host publicationTechnological Innovation for Cloud-Based Engineering Systems - 6th IFIPWG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Proceedings
EditorsL. M. Camarinha-Matos , T. A. Baldissera , G. di Orio , F. Marques
Place of PublicationCham
PublisherSpringer
Pages31-41
Number of pages11
ISBN (Electronic)978-3-319-16766-4
ISBN (Print)978-3-319-16765-7
DOIs
Publication statusPublished - 1 Oct 2015
Event6th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015 - Costa de Caparica, Portugal
Duration: 13 Apr 201515 Apr 2015

Publication series

NameIFIP Advances in Information and Communication Technology
PublisherSpringer
Volume450
ISSN (Print)1868-4238

Conference

Conference6th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015
CountryPortugal
CityCosta de Caparica
Period13/04/1515/04/15

Fingerprint

Service design
Business services
Service industries
New business
Small and medium-sized enterprises
New markets
Market demand
Interaction
Competitive environment
Resource sharing
Manufacturing industries
Local suppliers
Competency
Agility
Customization
Co-creation
Negotiation support

Keywords

  • Business services
  • Co-creation
  • Co-design
  • Collaborative networks
  • Negotiation protocol
  • Negotiation support environment

Cite this

Oliveira, A. I., & Camarinha-Matos, L. M. (2015). Negotiation environment and protocols for collaborative service design. In L. M. Camarinha-Matos , T. A. Baldissera , G. di Orio , & F. Marques (Eds.), Technological Innovation for Cloud-Based Engineering Systems - 6th IFIPWG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Proceedings (pp. 31-41). (IFIP Advances in Information and Communication Technology; Vol. 450). Cham: Springer. https://doi.org/10.1007/978-3-319-16766-4_4
Oliveira, Ana Inês ; Camarinha-Matos, Luis M. / Negotiation environment and protocols for collaborative service design. Technological Innovation for Cloud-Based Engineering Systems - 6th IFIPWG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Proceedings. editor / L. M. Camarinha-Matos ; T. A. Baldissera ; G. di Orio ; F. Marques . Cham : Springer, 2015. pp. 31-41 (IFIP Advances in Information and Communication Technology).
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Oliveira, AI & Camarinha-Matos, LM 2015, Negotiation environment and protocols for collaborative service design. in LM Camarinha-Matos , TA Baldissera , G di Orio & F Marques (eds), Technological Innovation for Cloud-Based Engineering Systems - 6th IFIPWG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Proceedings. IFIP Advances in Information and Communication Technology, vol. 450, Springer, Cham, pp. 31-41, 6th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Costa de Caparica, Portugal, 13/04/15. https://doi.org/10.1007/978-3-319-16766-4_4

Negotiation environment and protocols for collaborative service design. / Oliveira, Ana Inês; Camarinha-Matos, Luis M.

Technological Innovation for Cloud-Based Engineering Systems - 6th IFIPWG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Proceedings. ed. / L. M. Camarinha-Matos ; T. A. Baldissera ; G. di Orio ; F. Marques . Cham : Springer, 2015. p. 31-41 (IFIP Advances in Information and Communication Technology; Vol. 450).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AU - Oliveira, Ana Inês

AU - Camarinha-Matos, Luis M.

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N2 - During the last decade, in manufacturing and service industries, collaboration among small and medium enterprises (SMEs) has focused on competencies and resources sharing as an approach to both create new competitive environments, as well as to achieve agility to rapidly respond to new market demands. Also, with the increasing level of customization of products and services required by customers, the notion of co-creation of products and business services leads to an increase of collaboration with customers and local suppliers. In this context, this paper presents an approach based on a negotiation support environment that structures the design of new business services under a collaborative perspective. The adopted protocol to facilitate interaction among the multi-users in the negotiation dialog is described.

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KW - Co-creation

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Oliveira AI, Camarinha-Matos LM. Negotiation environment and protocols for collaborative service design. In Camarinha-Matos LM, Baldissera TA, di Orio G, Marques F, editors, Technological Innovation for Cloud-Based Engineering Systems - 6th IFIPWG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2015, Proceedings. Cham: Springer. 2015. p. 31-41. (IFIP Advances in Information and Communication Technology). https://doi.org/10.1007/978-3-319-16766-4_4