“Nós e eles" – Relações assimétricas na comunicação institucional

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Abstract

This work, which follows a praxeological approach on speech in consonancewith theoretical-methodological aspects of the Socio-discursive Interactionism, aims at studying how asymmetrical relationships materialize themselves, textual-linguistically, in interactions in public institutions. Taking in consideration thefact that those relationships are constantly updated according to their own ongoinginteraction, we will try to point out some textual-linguistic configurations that reflectthose asymmetries in institutional complaint letters. Emails from two public institutionswere collected for analysis: an university and an airline company in 2010. Such documents consisted in macro-act complaint.
Original languagePortuguese
Pages (from-to)213-227
Number of pages15
JournalEstudos Linguísticos/Linguistic Studies
Issue number8
Publication statusPublished - 2012

Keywords

  • Sociodiscursive Interactionism
  • asymmetrical relationships
  • macro-act complaint
  • institutional communication
  • textual-linguistic configurations

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