Abstract
Many key performance indicators (KPIs) can be used for measuring maintenance performance. Companies must implement a suitable set of KPIs to measure the performance of maintenance services and the influence of practices implemented in their activities. Establishing a useful set of maintenance KPIs depends on a company's maintenance objectives and is highly related to specific business contexts, strategies, processes, and systems. Maintenance managers deal with the complex tasks of finding the best performance indicators that can help them to achieve goals. This paper presents a new approach to selecting relevant maintenance KPIs using a methodology based on the original ELECTRE I, which is a multi-criteria decision making method. The proposed methodology, which involves decision maker's preference information, determines a ranking of possible alternatives following its evaluation according to important criteria. To validate the methodology, a case study is presented. The results show that this methodology is an effective tool to aid maintenance managers in accurate KPI selection tasks according to maintenance objectives and strategies. The proposed methodology makes the decision process more explicit, rational, and efficient.
| Original language | English |
|---|---|
| Pages (from-to) | 215-223 |
| Number of pages | 9 |
| Journal | International Journal of Management Science and Engineering Management |
| Volume | 10 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 3 Jul 2015 |
Fingerprint
Keywords
- ELECTRE
- KPI
- Maintenance
- MCDM
- multi-criteria decision making
- SRF
Cite this
}
Multi-criteria decision methodology for selecting maintenance key performance indicators. / Gonçalves, César Duarte Freitas; Dias, José António Mendonça; Machado, Virgílio António Cruz.
In: International Journal of Management Science and Engineering Management, Vol. 10, No. 3, 03.07.2015, p. 215-223.Research output: Contribution to journal › Review article
TY - JOUR
T1 - Multi-criteria decision methodology for selecting maintenance key performance indicators
AU - Gonçalves, César Duarte Freitas
AU - Dias, José António Mendonça
AU - Machado, Virgílio António Cruz
N1 - sem pdf conforme despacho.
PY - 2015/7/3
Y1 - 2015/7/3
N2 - Many key performance indicators (KPIs) can be used for measuring maintenance performance. Companies must implement a suitable set of KPIs to measure the performance of maintenance services and the influence of practices implemented in their activities. Establishing a useful set of maintenance KPIs depends on a company's maintenance objectives and is highly related to specific business contexts, strategies, processes, and systems. Maintenance managers deal with the complex tasks of finding the best performance indicators that can help them to achieve goals. This paper presents a new approach to selecting relevant maintenance KPIs using a methodology based on the original ELECTRE I, which is a multi-criteria decision making method. The proposed methodology, which involves decision maker's preference information, determines a ranking of possible alternatives following its evaluation according to important criteria. To validate the methodology, a case study is presented. The results show that this methodology is an effective tool to aid maintenance managers in accurate KPI selection tasks according to maintenance objectives and strategies. The proposed methodology makes the decision process more explicit, rational, and efficient.
AB - Many key performance indicators (KPIs) can be used for measuring maintenance performance. Companies must implement a suitable set of KPIs to measure the performance of maintenance services and the influence of practices implemented in their activities. Establishing a useful set of maintenance KPIs depends on a company's maintenance objectives and is highly related to specific business contexts, strategies, processes, and systems. Maintenance managers deal with the complex tasks of finding the best performance indicators that can help them to achieve goals. This paper presents a new approach to selecting relevant maintenance KPIs using a methodology based on the original ELECTRE I, which is a multi-criteria decision making method. The proposed methodology, which involves decision maker's preference information, determines a ranking of possible alternatives following its evaluation according to important criteria. To validate the methodology, a case study is presented. The results show that this methodology is an effective tool to aid maintenance managers in accurate KPI selection tasks according to maintenance objectives and strategies. The proposed methodology makes the decision process more explicit, rational, and efficient.
KW - ELECTRE
KW - KPI
KW - Maintenance
KW - MCDM
KW - multi-criteria decision making
KW - SRF
UR - http://www.scopus.com/inward/record.url?scp=84981539541&partnerID=8YFLogxK
U2 - 10.1080/17509653.2014.954280
DO - 10.1080/17509653.2014.954280
M3 - Review article
VL - 10
SP - 215
EP - 223
JO - International Journal of Management Science and Engineering Management
JF - International Journal of Management Science and Engineering Management
SN - 1750-9653
IS - 3
ER -