Model-Driven Service Level Management

DI Group Author; Fernando Manuel Pereira da Costa Brito E Abreu

doi:10.1007/978-3-642-13986-4

Model-Driven Service Level Management

DI Group Author, Fernando Manuel Pereira da Costa Brito E Abreu

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.

Original language	Unknown
Title of host publication	Lecture Notes in Computer Science
Publisher	Springer Verlag
Pages	85-88
ISBN (Print)	978-3-642-13985-7
DOIs	https://doi.org/10.1007/978-3-642-13986-4
Publication status	Published - 1 Jan 2010
Event	International Conference on Autonomous Infrastructure, Management and Security (AIMS) - Duration: 1 Jan 2010 → …

Conference

Conference	International Conference on Autonomous Infrastructure, Management and Security (AIMS)
Period	1/01/10 → …

Access to Document

10.1007/978-3-642-13986-4

Cite this

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title = "Model-Driven Service Level Management",

abstract = "Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.",

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AB - Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.

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