Model-Driven Service Level Management

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)


Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
Original languageUnknown
Title of host publicationLecture Notes in Computer Science
PublisherSpringer Verlag
ISBN (Print)978-3-642-13985-7
Publication statusPublished - 1 Jan 2010
EventInternational Conference on Autonomous Infrastructure, Management and Security (AIMS) -
Duration: 1 Jan 2010 → …


ConferenceInternational Conference on Autonomous Infrastructure, Management and Security (AIMS)
Period1/01/10 → …

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