Abstract
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
Original language | Unknown |
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Title of host publication | Lecture Notes in Computer Science |
Publisher | Springer Verlag |
Pages | 85-88 |
ISBN (Print) | 978-3-642-13985-7 |
DOIs | |
Publication status | Published - 1 Jan 2010 |
Event | International Conference on Autonomous Infrastructure, Management and Security (AIMS) - Duration: 1 Jan 2010 → … |
Conference
Conference | International Conference on Autonomous Infrastructure, Management and Security (AIMS) |
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Period | 1/01/10 → … |