Firm performance impact arising from capabilities enabled by software-as-a-service enterprise applications (SaaS EA) has been the subject of limited research. By drawing on the resource-based view and competitive strategy theories, this study builds a model that (1) explains the firm performance effect of firm capabilities supported by SaaS EA and (2) clarifies the role of business value and strategy by acting as mediators between them. The model and its hypotheses are empirically tested through a survey of 257 company managers in a southern European country, confirming the importance of those mediators in firm performance.
- Business strategy
- Business value
- Enterprise applications
- Firm capabilities
- Firm performance
UN Sustainable Development Goals (SDGs)
- SDG 9 - Industry, Innovation and Infrastructure