Mediation role of business value and strategy in firm performance of organizations using software-as-a-service enterprise applications

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Abstract

Firm performance impact arising from capabilities enabled by software-as-a-service enterprise applications (SaaS EA) has been the subject of limited research. By drawing on the resource-based view and competitive strategy theories, this study builds a model that (1) explains the firm performance effect of firm capabilities supported by SaaS EA and (2) clarifies the role of business value and strategy by acting as mediators between them. The model and its hypotheses are empirically tested through a survey of 257 company managers in a southern European country, confirming the importance of those mediators in firm performance.

Original languageEnglish
Article number103289
Number of pages14
JournalInformation and Management
DOIs
Publication statusE-pub ahead of print - 29 Feb 2020

Keywords

  • Business strategy
  • Business value
  • Enterprise applications
  • Firm capabilities
  • Firm performance
  • Software-as-a-service

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