Management perception of service quality

Ana Oliveira-Brochado, Paulo Rita

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationThe Routledge Handbook of Consumer Behaviour in Hospitality and Tourism
PublisherTaylor and Francis Ltd.
Pages107-115
Number of pages9
ISBN (Electronic)9781317334705
ISBN (Print)9781138961678
DOIs
Publication statusPublished - 1 Jan 2017

Cite this