Management communication and employee performance: the contribution of perceived organizational support

Pedro Neves, Robert Eisenberger

Research output: Contribution to journalArticlepeer-review

54 Citations (Scopus)

Abstract

This study used a cross-lagged panel design to examine the temporal relationship between management communication and perceived organizational support (POS), and its consequences for performance. We assessed management communication and POS 2 times, separated by a 3-year interval, in a social services organization (N = 236). Our findings suggest that management communication was positively associated with a temporal change in POS. In addition, we found that POS fully mediates the relationship between management communication and both in-role and extra-role performance. The present study advances our theoretical knowledge concerning how management communication affects performance, with implications for practice. Specifically, it reveals that management communication affects performance mainly because it signals that the organization cares about the well-being and values the contributions of its employees.
Original languageEnglish
Pages (from-to)452-464
JournalHuman Performance
Volume25
Issue number5
DOIs
Publication statusPublished - 1 Jan 2012

Keywords

  • External prestige
  • job-satisfaction
  • Decision making
  • Media richness

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