Abstract
This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.
| Original language | Spanish |
|---|---|
| Pages (from-to) | 35-44 |
| Number of pages | 10 |
| Journal | Informacion Tecnologica |
| Volume | 17 |
| Issue number | 1 |
| Publication status | Published - 1 Jan 2006 |
Fingerprint
Keywords
- Industrial management
- Management by processes
- Organizational design
- Quality