Gestión por procesos en el diseño de las organizaciones

Translated title of the contribution: Management by processes in the design of organizations

António M. Pires, Virgílio C. Machado

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.

Original languageSpanish
Pages (from-to)35-44
Number of pages10
JournalInformacion Tecnologica
Volume17
Issue number1
Publication statusPublished - 1 Jan 2006

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Keywords

  • Industrial management
  • Management by processes
  • Organizational design
  • Quality

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