Abstract
This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.
| Original language | Spanish |
|---|---|
| Pages (from-to) | 35-44 |
| Number of pages | 10 |
| Journal | Informacion Tecnologica |
| Volume | 17 |
| Issue number | 1 |
| Publication status | Published - 1 Jan 2006 |
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Keywords
- Industrial management
- Management by processes
- Organizational design
- Quality
Cite this
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Gestión por procesos en el diseño de las organizaciones. / Pires, António M.; Machado, Virgílio C.
In: Informacion Tecnologica, Vol. 17, No. 1, 01.01.2006, p. 35-44.Research output: Contribution to journal › Article
TY - JOUR
T1 - Gestión por procesos en el diseño de las organizaciones
AU - Pires, António M.
AU - Machado, Virgílio C.
PY - 2006/1/1
Y1 - 2006/1/1
N2 - This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.
AB - This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.
KW - Industrial management
KW - Management by processes
KW - Organizational design
KW - Quality
UR - http://www.scopus.com/inward/record.url?scp=33645135264&partnerID=8YFLogxK
M3 - Article
VL - 17
SP - 35
EP - 44
JO - Informacion Tecnologica
JF - Informacion Tecnologica
SN - 0716-8756
IS - 1
ER -