Gestión por procesos en el diseño de las organizaciones

Translated title of the contribution: Management by processes in the design of organizations

António M. Pires, Virgílio C. Machado

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.

Translated title of the contributionManagement by processes in the design of organizations
Original languageSpanish
Pages (from-to)35-44
Number of pages10
JournalInformacion Tecnologica
Volume17
Issue number1
Publication statusPublished - 1 Jan 2006

Keywords

  • Industrial management
  • Management by processes
  • Organizational design
  • Quality

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