Abstract
This article presents a methodology for the design of organizations based on two macro-processes, including: the first transform the organizational requisites into structural formats and strategies, and the second defines a process network through which the objectives can be attained. The ISO 9001:2000 norm includes this requisite as a good development practice. The methodology is based on study cases and considers the relations between structural solutions and process development models adopted by 16 Portuguese companies with ISO 9001:2000 certified systems. This study validated the second macro-process. It is concluded that process management models were conceptual and in general not aligned with strategic objectives. No causal relationship was found between process models and structural formats.
Translated title of the contribution | Management by processes in the design of organizations |
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Original language | Spanish |
Pages (from-to) | 35-44 |
Number of pages | 10 |
Journal | Informacion Tecnologica |
Volume | 17 |
Issue number | 1 |
Publication status | Published - 1 Jan 2006 |
Keywords
- Industrial management
- Management by processes
- Organizational design
- Quality