Leveraging knowledge management with the balanced scorecard

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Citations (Scopus)

Abstract

In a rapidly changing environment, innovative firms are increasingly using the Balanced Scorecard (BSC) to identify and communicate key factors that drive future value. Knowledge is described as the only meaningful resource in the Knowledge Economy (KE). Although there is recognition that knowledge is a key business asset, many organizations still do not understand the implications of Knowledge Management (KM). The key is to understand what makes knowledge valuable and, in particular, how knowledge creates wealth in a knowledge-driven economy. KM deals with the production, application, and distribution of knowledge within and between organizations. Such intellectual assets are always constituted through practices and undertakings in an everyday work life setting. This paper seeks to examine how the BSC represents a relevant tool to KM, bridging the gap between strategic objectives set at the senior level within an organization and their operational execution.

Original languageEnglish
Title of host publicationIEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management
PublisherIEEE Computer Society
Pages1066-1071
Number of pages6
ISBN (Electronic)978-1-4244-8503-1
ISBN (Print)978-1-4244-8501-7
DOIs
Publication statusPublished - 1 Dec 2010
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2010 - Macao, China
Duration: 7 Dec 201010 Dec 2010

Publication series

NameInternational Conference on Industrial Engineering and Engineering Management
PublisherIEEE Computer Society
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2010
CountryChina
CityMacao
Period7/12/1010/12/10

Keywords

  • Balanced scorecard
  • Knowledge gap
  • Knowledge management
  • Learning and growth perspective

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  • Cite this

    Cabrita, M. R., Machado, V. C., & Grilo, A. (2010). Leveraging knowledge management with the balanced scorecard. In IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management (pp. 1066-1071). [5674245] (International Conference on Industrial Engineering and Engineering Management). IEEE Computer Society. https://doi.org/10.1109/IEEM.2010.5674245