Is this the beginning of the end for retail websites? A professional perspective

Ricardo F. Ramos, Paulo Rita, Sérgio Moro

Research output: Contribution to journalArticlepeer-review

Abstract

This paper expects to understand professionals' opinion concerning the impact of the increasing use of social media (SM) and commercial mobile applications (MA) instead of retail websites in their online strategy. Unstructured interviews with internet professionals were applied on the LinkedIn professional SM platform, and 127 professionals provided their perspective. Data were analysed using a text mining approach and the outcome revealed professionals' resistance to set SM in the centre of the online strategy and highlighted the preference of users to use search engines that, in turn, will lead them to a retail website.

Original languageEnglish
Pages (from-to)260-280
Number of pages21
JournalInternational Journal of Internet Marketing and Advertising
Volume15
Issue number3
DOIs
Publication statusPublished - 25 May 2021

Keywords

  • commercial mobile application
  • consumer behaviour
  • retail website
  • social media
  • text mining.

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