TY - JOUR
T1 - Intervening on burnout in complex organizations
T2 - the incomplete process of an action research in the hospital
AU - Ramos, Sara
AU - Costa, Patrícia
AU - Passos, Ana M.
AU - Silva, Sílvia A.
AU - Sacadura-Leite, Ema
PY - 2020/9/23
Y1 - 2020/9/23
N2 - Health professionals are at high risk for developing burnout symptoms. Directed at reducing the organizational variables affecting professionals’ burnout, an action research was developed in a specific sector of a large hospital, with 59 doctors, 66 nurses, and 42 ancilliary professionals. Researchers conducted 11 interviews, one focus group, and 20 h of in loco observation. Professionals report demotivation and the need to address the emotional part of their job. Nonetheless, the hierarchy blocked the proposed intervention possibilities. Organizational factors are unequivocally relevant, particularly in complex settings with emotionally charged interactions, and the direct hierarchy is pivotal for facilitating organizational change.
AB - Health professionals are at high risk for developing burnout symptoms. Directed at reducing the organizational variables affecting professionals’ burnout, an action research was developed in a specific sector of a large hospital, with 59 doctors, 66 nurses, and 42 ancilliary professionals. Researchers conducted 11 interviews, one focus group, and 20 h of in loco observation. Professionals report demotivation and the need to address the emotional part of their job. Nonetheless, the hierarchy blocked the proposed intervention possibilities. Organizational factors are unequivocally relevant, particularly in complex settings with emotionally charged interactions, and the direct hierarchy is pivotal for facilitating organizational change.
KW - action research
KW - burnout
KW - health professionals
KW - intervention
KW - leadership
UR - http://www.scopus.com/inward/record.url?scp=85092157636&partnerID=8YFLogxK
U2 - 10.3389/fpsyg.2020.02203
DO - 10.3389/fpsyg.2020.02203
M3 - Article
C2 - 33071844
AN - SCOPUS:85092157636
SN - 1664-1078
VL - 11
JO - Frontiers in Psychology
JF - Frontiers in Psychology
M1 - 2203
ER -