Impolitesse verbale dans les lettres de réclamation: Une question de genre?

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This paper analyzes some letters of complaint that circulated by electronic mail in a public university in Portugal. Our aim is to demonstrate that the hostility is a feature of the letter of complaint and, based on the analysis of indelicacy markers, we will try to show that male and female interlocutors use different strategies to express the disappointment, indignation or even anger.
Original languageFrench
Title of host publicationActes du XXVII Congrès International de linguistique et de philologie romanes
EditorsRodica Zafiu, Maj- Brit Mosegaard Hansen, Alain Berrendoner
Place of PublicationNancy, France
PublisherAnalyse et Traitement Informatique de la Langue Française (ATILF)
Number of pages11
ISBN (Print)978-2-37276-007-2
Publication statusPublished - 2016

Publication series

NameÉditions de linguistique et de philology


  • Linguistic rudeness
  • Indelicacy
  • Complaint
  • Textual genre
  • Gender
  • Letter

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