Identifying new PSS concepts: The product-service concept tree

Giuditta Pezzotta, Fabiana Pirola, Roberto Sala, Antonio Margarito, Paulo Pina, Rui Neves-Silva

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

1 Citation (Scopus)

Abstract

This chapter provides a short introduction to the Product-Service System Lean Design Methodology (PSSLDM). "Company" and "customer" are the core elements of the PSSLDM, highlighting the main objective of the methodology, namely the trade-off between customer satisfaction and company performance. To this purpose, the PSSLDM encompasses the following four phases: customer analysis, solution concept design, solution final design, and offering analysis. Among the different methods developed within the methodology a specific one, called the Product-Service Concept Tree (PSCT), has been created with the aim of supporting the translation of customer needs into marketable solutions. The chapter explains the two main sub-phases of the PSCT method and tool: solution(s) concept generation and solution(s) concept selection. The ambition of the PSCT is to support companies in identifying PSS concepts valuable for the customer and profitable for the company.

Original languageEnglish
Title of host publicationEnterprise Interoperability: Smart Services and Business Impact of Enterprise Interoperability
PublisherWiley
Pages367-372
Number of pages6
ISBN (Electronic)9781119564034
ISBN (Print)9781786303738
DOIs
Publication statusPublished - 26 Oct 2018

Keywords

  • Customer analysis
  • Offering analysis
  • Product-service concept tree
  • Pssldm
  • Solution concept design
  • Solution final design

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